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2010 Government Talent Management Summit

Conference Day Two Agenda: Tuesday, September 21

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Tuesday, September 21 — Solutions

7:30–8:15am Continental Breakfast and Registration

8:15–8:30am Chairman’s Welcome Remarks

8:30–9:15am General Session:

Social Media, Apps, Open Source and Innovation: Implications for Federal Workforce Management

Presenter:
Dave McClure, Ph.D., Associate Administrator of Citizen Services and Innovative Technologies, GSA

Social media tools enable people to collaborate, reach decisions, and build fast and innovative solutions in a way that doesn't organize itself around organizational hierarchy, concrete buildings or cubicles. Mobile apps reach constituents when and where they want to be reached. Open sourcing invites collaboration and networks to contribute innovative solutions to any number of issues. According to Dave McClure, innovative technological applications, systems and interfaces are important keys to government’s future, and he envisions the day, for example, when any citizen walking down the street will be able to interact with the government on their own terms and time via a mobile device. In this session, Mr. McClure provides an overview of recent trends in these three areas as well as how select agencies are leveraging these technologies in new, practical, easy-to-implement ways.


9:30–10:15am

General Session:

Avoiding On-Boarding Pain and Creating Early Win-Win Employee Experiences

Presenters:
PK Gundepudi, Business Development Executive, Northrop Grumman Information Systems
Joao Moreria, Director, Customer Relations and Business Analysis. HR Connect, U.S.Treasury

If you ask any federal employee about the time period between considering a job listing and the moment they actually start doing productive work after accepting an offer, they usually describe it in one word: torture. The on-boarding forms, formalities and repetition that seemingly need to happen before an individual can get down to real work can be a real turn-off. But one federal agency has stepped ahead of the pack, creating an innovative, intuitive Web-based system that not only minimizes the pain, but instantly begins to contribute to the image and brand of their organization. The result: happier new hires who become productive more quickly.

Key Takeaways:

  • Understanding critical on-boarding trends and relevant business drivers to automate Entry-On-Duty
  • How to extend the employee “life cycle” backward, while at the same time, empowering the prospective new-hire with the information needed to enable acceptance of his or her employment offer
  • Short-term and long-term benefits to the employer and employee through the use of public and private portals tailored to the on-boarding process

10:15–10:30am

Networking Refreshment Break


10:30–11:15am General Session:

Innovations in Cyber Security

Moderator:
Jeff Akin, Principal, Strategy & Organization, Booz Allen Hamilton

Presenters:
Paula Roberts, Associate Director of National Intelligence for Human Capital and Intelligence Community Chief Human Capital Officer, Office of the Director of National Intelligence
Shawn Flinn, Director, Human Capital Policy and Programs, U.S. Department of Homeland Security

A top human capital priority is to create a safe, secure, and resilient cyber environment, and promote cyber security knowledge and innovation. This requires a focus on recruiting, hiring, developing and retaining both experienced and entry-level cyber security professionals, scientists, and technologists. This panel will discuss strategies for developing candidates — the right number, experience level, degrees and certifications and clearances. The panelists will also share their own innovations regarding their efforts to attract cyber talent, cultivate them, and retain them.

Key Takeaways

  • An informed view of the responsibilities across government for advancing the federal cyber workforce
  • Insight into how departments with cyber as part of their mission are creating the cyber workforce they need
  • Knowledge of key lessons learned in the development of a cyber workforce plan
  • Understanding of the role of cyber competencies in the development of a high-performing cyber workforce

11:15–12:00pm General Session:

Effectively Integrating and Engaging New Employees

Moderator:
Chris Feeley, Vice President, Government and Public Sector Sales, Taleo

Presenters:
Jon Desenberg, Senior Policy Director, The Performance Institute
Robert Buggs, Chief Human Capital Officer, Department of Education
Angela Porter, Executive Director for Human Resource Management Programs and Policies, Federal Aviation Administration
Michael Hager, Consultant, Enterprise Resource Performance, Inc; Senior Fellow, Center for Infrastructure Protection and Homeland Security at George Mason University

Highly effective organizations have strategies to in­tegrate new talent and acculturate new employees into the organization by providing them with the tools, resources, and knowledge to become successful and productive. Technology is central to these objectives, as it can deliver measurable short and long term benefits, including:

  • Reduced time and effort for HR, hiring managers and others involved in new hire
    processes
  • Improved speed and accuracy of data collection and transfer between systems  
  • Consistent legal and policy compliance
  • Reduced printing and shipping costs  
  • Improved employee productivity and performance

The resulting improvement in new hire experience has proven to be an important factor in successful employee engagement and retention.

Key Takeaways:

  • How to provide employees at all levels with information critical to their professional development
  • Strategies for leadership development and mentoring from senior leaders to foster growth
  • How to identify competency gaps that need to be closed to meet strategic objectives
  • Solutions to closing skill gaps through learning and development

12:00–12:45pm

Lunch


12:45-1:30pm

General Session:

 

Leading Change Management in the Midst of Global Change

Moderator:
Maria-Paz Barrientos, Partner & Practice Area Leader for Human Capital Management International Business Machines Corp. (IBM)

Presenters:
Jeffrey Neal, Chief Human Capital Officer, Department of Homeland Security
Susan LaChance, VP Employee Development & Diversity, U.S. Postal Service
Linda Taglialatela, Deputy Assistant Secretary of State for the Bureau of Human Resources

During these dynamic and challenging times, the role of the HR Executive has never been more demanding, with long-standing strategies and tactics being put to the test. What are the emerging trends and cultural shifts that will impact the American government workforce? How do human capital leaders respond with actionable strategies to anticipate future needs and develop solutions to revitalize and reignite their teams? This session provides a sneak preview of landmark research conducted on these and other critical issues facing the government sector.

Key Takeaways:

  • How to balance talent supply and demand
  • Motivating the workforce to achieve desired goals
  • Adapting to change
  • Making fact-based workforce decisions

1:30-2:15pm

General Session:

 

Finding the Talent You Need. Loving the Talent You Have: The Art of Practical, Flexible Talent Management in 21st Century Government

Moderator:
Michael Demarco, Research Director, HCI

Panelists:
Jim Hoen, VP, Kelly Government Solutions
Jennifer Stanford, CEO and Managing Partner, Emergent Performance Solutions, LLC
Patricia Way, Human Capital Officer, Human Capital Operations Division, U.S. Department of Homeland Security

As government agencies seek to improve speed and flexibility in hiring, organizing, and leading their talent to meet the challenges of governing in the 21st century, creativity is a must. From leveraging the latest social networking and technological advances, to the creative use of retirees and contract talent, to crafting unified human capital cultures across massive organizations, cutting-edge and practical steps alike are being taken to engage and unleash government talent today. To meet these and other challenges, even as the move toward hiring reform continues, a call-to-action for a unified human capital culture must be sounded and embraced. Regardless of shortages, and regardless of red tape, some organizations have launched grass-roots reinventions of their human capital culture with great success. There is a flexible, practical way forward for public sector human capitalists, and the findings of HCI’s Signature Research Study will help show the way through best practice case studies and new-to-world survey data.

Key Takeaways:

  • How to use social media to find Next Gen public servants
  • Strategies for creating second careers for retirees through the use of contract talent
  • How to build a unified human capital culture by starting at the component level and getting results
  • Best practices to engage employees through career planning and aligning talent to missions

2:15–3:00pm General Session:

Lessons Learned from Leading Change

Introduction:
Dolly Oberoi, CEO, C2 Technologies Inc

Keynote Speakers:
John Sepúlveda, Assistant Secretary for Human Resources and Administration and Chief Human Capital Officer, Department of Veterans Affairs

John Sepúlveda will share his formula for leading change within an organization. He will discuss the major lessons in leadership he has learned throughout his career and how he has successfully applied them, including in his roles as Assistant Secretary at the U.S. Department of Veterans Affairs and as Deputy Directory at the Office of Personnel Management.

Key Takeaways:

  • Essential principles for initiating change and having others follow
  • Lessons on how change can fail
  • An inside look at John Sepúlveda's current efforts to transform the VA

     


3:00–3:15pm

Networking Refreshment Break


 

3:00–5:00pm

IBM Innovative Solutions Lab

IBM will be hosting an innovative Solutions Lab Tuesday afternoon featuring the following topics:

Key Takeaways:

  • Lombardi Software Solutions
  • Mobile Learning Solutions at Army DLS
  • Making Change Work: Organizational Change Management Tools & Approaches
 

3:15–4:00pm

General Session:

 

How to Respond to Systemic Change

Presenters:
Anne Weisberg, Director, Talent Strategy, Marketplace and Eminence, Deloitte Services, LLP
Kathryn Medina, Executive Director, CHCO Council

An in-depth conversation with Anne Weisberg, on of the leading authors in the human capital space, and the Executive Director of the CHCO Council, which counts nearly every federal CHCO as a member, this dialogue will focus on how to manage the changes taking place in the work we do and the way we will do it. How do we prepare a government workforce to manage an increasingly knowledge-based and service-oriented marketplace?  And how do government human capital professionals recruit, train, develop, lead, retain and reward their teams to move in rhythm with these shifts that are defining the future? 

Key Takeaways:

  • The latest developments on the modernization of human resources systems
  • How agencies are improving the quality of human resources information
  • News on recent legislation affecting human resources operations and organizations
  • The best practices in innovative human resources solutions from around the federal sector drawing on the CHCO Council membership

4:00–4:45pm

General Session:

Our Progress and Even Survival Depend on Our Ability to Organize the Complex and to Do the Unusual

Keynote Presenter:
Jennifer Dorn, President and CEO, National Academy of Public Administration

The National Academy of Public Administration is a non-profit, independent coalition of top public management and organizational leaders who tackle the nation’s most critical and complex challenges. With a network of more than 650 distinguished Fellows and an experienced professional staff, the Academy is uniquely qualified and trusted across government to provide objective advice and practical solutions based on systematic research and expert analysis. Jennifer Dorn will share insights on how the government workforce can improve its quality, performance, and accountability, and respond effectively to current circumstances and changing conditions.


4:45–5:00pm

Chairman's Closing Comments