Technology has never been more conducive to supporting the HRSS model. Karen Francks, Manager, HR Services, Pepco, knows this first-hand; having been present at the creation and subsequent dismantling of Pepco Holdings (PHI’s) earlier shared services call center 12 years ago due to a lack of enabling technology and the ability to outsource functions. However, the dismantling and outsourcing unexpectedly shifted HR service delivery onto the backs of high-cost business partners. Today’s new Cloud enabling options have significantly strengthened the business case for a next-generation model – playing an increasingly critical role in managing HR business processes and delivering services. This free webcast will discuss:
- The evolution of HR service delivery models and the limitations of each – or, “how we got there from here”
- How next-gen technology-enabled HRSS is more than a pendulum swing due to full-service, integrated solutions that increase service and lower costs
- Steps for successfully integrating a new technology platform
Free webcast registration: http://bit.ly/hCGKbK
Photo: Steve 2.0