High Potential Development

Customer Experience

Don’t You Want My Money? How Learning Can Improve the Customer Experience

Blog | Author: Meg Temple, Senior Content Manager, SumTotal Systems | Source: HCI | Published: September 25, 2014

There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.

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Podcast

HCIPodcast: Examining Executive Development Trends

Podcast | Published: September 5, 2014
In a follow up podcast to the recent HCI webcast, 2014 Trends in Executive Development, we interviewed Bonnie Hagemann, Principal Consultant, Executive Development Associates to further discuss the current state of executive development. Key ... Read more
Successful Launching

How to Launch a Successful and Sustainable Mentorship Program

Blog | Author: Horace McCormick | Source: HCI | Published: September 4, 2014

Mentoring is a strategic tool that when done right, can attract and retain high-potential talent and accelerate leadership development and readiness. Mentoring is also an effective tool for shaping organizational culture and closing engagement and generational gaps. Employers are increasingly recognizing the benefits of mentoring in leadership development. According to a Corporate Executive Board survey, 25 percent of U.S. companies now host peer-mentoring programs, a significant increase from before the 2007 recession, when only 4 to 5 percent of U.S. companies reported sponsoring mentorship programs. Unfortunately, as many business leaders can attest, it can be quite challenging to develop and maintain successful mentoring programs. 

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White Paper

2014 Trends in Executive Development: A Benchmark Report

White Paper | Source: Executive Development Associates, Inc. and Pearson Education, Inc. | Published: September 4, 2014
For today’s executives, the ability to develop a successful business strategy is no longer enough. As we emerge from the recession into an ever more hyper-competitive business environment, the most successful organizations will be ... Read more
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