There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.Read more
Explore Podcasts, Webcasts and Executive interviews from the Human Capital Institute (HCI) to learn best practices and new ideas from thought leaders on onboarding new employees. Click on the titles in the infographic to view contentRead more
The key to the layered learning process is that it links the associate’s development to support and involvement with his or her direct supervisor.
Each suite is developed to create repetition, follow up and reinforcement as well as accountability, tracking and measurement.
What participants around the world tell us about their learning is that they appreciate that each module is succinct and that they get a chance to practice, drill and rehearse in a safe learning environment.