Onboarding

Blog

Don’t Overlook the Unintended Consequences of Poorly Designed Assessments

Blog | Author: Andrew Bateman | Source: HCI | Published: November 6, 2014

The questions within an assessment should not only be very closely aligned to the business objectives, but also easy for the applicant to understand the reasoning behind each question. A thoughtfully designed assessment should provide clear connections between the applicant’s ability and the expectations of the job.  Without this transparency an organization runs the risk of losing applicant focus during the assessment, thus compromising two key components of a good assessment; reliability and validity.

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Blog

Driving Employee Engagement with Measurement and Conversations

Blog | Author: Charles Coy, Senior Director of Analyst and Community Relations, Cornerstone OnDemand | Source: HCI | Published: October 9, 2014

Day in and day out, employees show up to the office and fulfill the duties outlined in their job description. Whether that means they make sales calls or fix broken code, they come in and (hopefully) do their work. Seems like a successful employee, right? Yes, but maybe not a happy one. In fact, a majority of employees report they don’t feel driven to improve and innovate beyond what’s expected of them — and that’s costing companies big time.

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Customer Experience

Don’t You Want My Money? How Learning Can Improve the Customer Experience

Blog | Author: Meg Temple, Senior Content Manager, SumTotal Systems | Source: HCI | Published: September 25, 2014

There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.

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Webcast

Fight or Flight? Face the Fears of Organizational Risk

Webcast | Presented By: Rebecca George | Webcast Aired: October 16, 2014
Have you heard of an “amygdala hijack?” Well, chances are it has happened to you. This chemical response in humans to the unexpected and unknown can translate into havoc when it plays out in organizations. This human response to fear ... Read more
White Paper

Emotional Intelligence: Can Companies Really Feel Their Way to Success?

White Paper | Author: Lauren Garris, former UNC Executive Development Client Relationship Manager | Source: UNC Executive Development 2013 | Published: August 28, 2014
World-class organizations such as BMW, Coca-Cola, L'Oreal, and Shell know emotional intelligence provides real, bottom-line value. That's why they make it a strategic priority. The question is: How do you teach executives, managers, and ... Read more
Keynote VideoRestricted to Corporate Members

Creating Employee Engagement by Aligning Expectations

Keynote Video | Presented By: Rick Badgley | Published: July 29, 2014
When a new hire shows up for the first day of work, that employee has a pre-conceived set of expectations about the role and the company. If these initial expectations are not met, disappointment, confusion and disengagement will surely follow. ... Read more
Infographic

Gear Up Onboarding Infographic

Blog | Author: Jenna Filipkowski | Source: HCI | Published: July 27, 2014

Explore Podcasts, Webcasts and  Executive interviews from the Human Capital Institute (HCI) to learn best practices and new ideas from thought leaders on onboarding new employees. Click on the titles in the infographic to view content

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