If you read enough blog posts or journal articles in the talent management industry, you may have the overwhelming feeling that the sky is falling. Post after post details the impending leadership crisis, the unruliness and lack of loyalty among Millenials, and that’s before we even cross into issues like declining employee engagement and digital disruptions.
And yet, in many ways, the sky is actually falling.Read more
The questions within an assessment should not only be very closely aligned to the business objectives, but also easy for the applicant to understand the reasoning behind each question. A thoughtfully designed assessment should provide clear connections between the applicant’s ability and the expectations of the job. Without this transparency an organization runs the risk of losing applicant focus during the assessment, thus compromising two key components of a good assessment; reliability and validity.Read more
Day in and day out, employees show up to the office and fulfill the duties outlined in their job description. Whether that means they make sales calls or fix broken code, they come in and (hopefully) do their work. Seems like a successful employee, right? Yes, but maybe not a happy one. In fact, a majority of employees report they don’t feel driven to improve and innovate beyond what’s expected of them — and that’s costing companies big time.Read more
There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.Read more