Onboarding

Customer Experience

Don’t You Want My Money? How Learning Can Improve the Customer Experience

Blog | Author: Meg Temple, Senior Content Manager, SumTotal Systems | Source: HCI | Published: September 25, 2014

There is a well-known connection between customer experience and employee learning programs. They have the ability to increase knowledge, subject mastery, satisfaction and engagement. But, often learning programs are limited to the internal employees who want to improve their impact on customer experience. The extended enterprise — your network of customers and partners — are often neglected, yet they are just as important to the overall experience.

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White Paper

Emotional Intelligence: Can Companies Really Feel Their Way to Success?

White Paper | Author: Lauren Garris, former UNC Executive Development Client Relationship Manager | Source: UNC Executive Development 2013 | Published: August 28, 2014
World-class organizations such as BMW, Coca-Cola, L'Oreal, and Shell know emotional intelligence provides real, bottom-line value. That's why they make it a strategic priority. The question is: How do you teach executives, managers, and ... Read more
Keynote VideoRestricted to Corporate Members

Creating Employee Engagement by Aligning Expectations

Keynote Video | Presented By: Rick Badgley | Published: July 29, 2014
When a new hire shows up for the first day of work, that employee has a pre-conceived set of expectations about the role and the company. If these initial expectations are not met, disappointment, confusion and disengagement will surely follow. ... Read more
Infographic

Gear Up Onboarding Infographic

Blog | Author: Jenna Filipkowski | Source: HCI | Published: July 28, 2014

Explore Podcasts, Webcasts and  Executive interviews from the Human Capital Institute (HCI) to learn best practices and new ideas from thought leaders on onboarding new employees. Click on the titles in the infographic to view content

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Halloween in June!

Effective Global Learning Requires Spaced Repetition and Reinforcement, Not Fire Hose Doses

Blog | Author: Peter Psichogios, President of CSI International | Source: HCI | Published: June 12, 2014

The key to the layered learning process is that it links the associate’s development to support and involvement with his or her direct supervisor.
 
Each suite is developed to create repetition, follow up and reinforcement as well as accountability, tracking and measurement.
 
What participants around the world tell us about their learning is that they appreciate that each module is succinct and that they get a chance to practice, drill and rehearse in a safe learning environment. 

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White Paper

Keys to Great Employee Recognition and Engagement Programs

White Paper | Author: Peter Psichogios | Source: © 2013 Peter Psichogios and CSI International | Published: June 9, 2014
We’ve gathered a collection of what we consider to be the keys to great employee recognition and engagement programs from the last few years to help you answer this question for your organization:   8 Fundamental ... Read more
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