It has been a long but busy year here at Unsavory Salt Mines. We’ve been occupied with the tasks of growing the company’s international footprint, and boosting margins. Our Chief Executive Officer has been a little distracted by some board issues, and his own civic and political interests. We changed Chief Operating Officers mid-year, and together with that change, we seem to have completely abandoned our emphasis on high-touch customer service in favor of increasing operating efficiency. I guess that’s akin to what it would be like if you suddenly adopted an operating model whereby getting the right presents under everyone’s tree took a distant back seat to getting the job done with nothing but part-time elves who are Skyped in from a distant land, and two less reindeer.