Management & Leadership

Blog

Basic Communication Skills are the Backbone of Engagement

Blog | Author: April Scott Read, Psy.D. | Source: HCI | Published: 2 days ago

Having a picture perfect workplace that can quickly become a sinking ship due to a breakdown in communications is an employee’s worst nightmare. I had the privilege to consult on a project with a person whom I considered to be great leader with an exemplary communication style. This leader continuously encouraged his staff through communicating to them that he believes in them and reassured them that they played a vital role not only within his department but also within the organization.

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Article

Excerpts from Excellence Every Day: Serving Your Employees

Article | Author: Lior Arussy, President and Founder, Strativity Group | Source: Information Today Inc. | Published: April 11, 2014
In Excellence Every Day, Strativity Group’s Lior Arussy demonstrates that a company's success is the direct consequence of the many choices its people make daily. His inspired (and inspiring) remedy is the "Daily Choice," ... Read more
Blog

Sharpening Your Coaching Skills

Blog | Author: Judah Kurtz, BPI group | Source: HCI | Published: April 11, 2014

In our last post, we talked about the factors driving coaching’s rise to prominence in the workplace, the foundations for solid coaching, and how to get into the coaching mindset. Now, let’s look at how to refine your leader-coach skills to deliver that shared success for which you and your employees strive.
 

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Article

Excerpts from Customer Experience Strategy: Building a Delight-Enabling Staff

Article | Author: Lior Arussy, President and Founder, Strativity Group | Source: Source: 4i, a Strativity Group Media Company | Published: April 3, 2014
The right, passionate people are the building blocks of your company. Without them, you are a commodity that will always fight for the next sliver of margin. To put yourself on the fast track to revenue growth, read this month’s excerpt ... Read more
Blog

Personal Brand: Authentically You

Blog | Author: Heather Backstrom | Source: HCI | Published: April 2, 2014

What is a personal brand? And how does it relate to leadership? Personal brand is often associated with things like a flashy logo, sharp business card or snappy attire. Or with other external things about a person like the kind of car they drive, what their office looks like or the places they’ve worked.
 

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Blog

Your Bad Mood is More Contagious than You Think

Blog | Author: Nicole Lipkin, Equilibria Leadership Consulting | Source: HCI | Published: March 27, 2014

Research has shown that emotions strongly influence our memory, our perception of events, our thought processes and, ultimately, our behavior. In the workplace, people’s moods tremendously impact decision-making, problem-solving, attention/focus, interpersonal interactions, performance, productivity, and the whole organizational culture.   

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