Emotional Intelligence and Human Capital

BlogLeadership Strength

The Key to Leadership Strength

December 13, 2012 | Aubrey K. Wiete, M.A. | HCI

Leader is a big word. For many, it evokes an image of a stern, accomplished person calling the shots, signing off on every detail, and voluntarily carrying the weight of an organization on their shoulders. This person is not infallible, but they are treated as such. Employees may look to them with high esteem, but find them intimidating or even unapproachable. Reverence is an enticing quality, but it quietly stunts growth and hinders progress.

BlogTough Leadership

Extreme Leadership: You Go to a Crisis with the Values You Brought

November 9, 2012 | Krystin Fakalata | HCI

Please take 6 minutes and 47 seconds to watch this video and pay attention to the statements and the kinds of reactions each person in this story has to the situation. Warning: there are some graphic, semi-bloody images, but as former General Thomas Kolditz says, “If you are affected by graphic sights in war situations, you better toughen up a little bit—quick.” Also, you may want to have a few tissues handy:

BlogAttitude Boots

Put On Your Attitude Boots & Find Your Focus

November 8, 2012 | Krystin Fakalata | HCI

“I used to work stupidly hard, but then I bought my attitude boots,” sang John Reid-Dodick, AOL’s Chief People Officer. John spoke about the rapidly changing work environment at AOL over the last few years and the pressure it puts on leaders. They’ve made so many changes and undergone such dramatic shifts in business models that their “normal” pace of business could only be characterized as frantic. John likened this kind of frenzied ramp up to the example of a frog in boiling water: as the water slowly gets to boiling temperature the frog is so used to the increased temperature that it doesn’t try to escape the pot of water—then it dies. A tough comparison for a work environment, for sure, but one that many companies have been grappling with in recent years with the tough economy.

BlogProactive Coaching

The New Coaching Model

November 1, 2012 | Aubrey K. Wiete, M.A. | HCI

Do you or your kids play sports? Watch them? Next time you’re at a game, take a long, hard look at the coaches on the sidelines. What is their role, and how are they behaving? In business, coaching has become a new buzzword. And yet, it is still largely seen as a remedial solution to solve problems in leadership. Not every organization suffers from this perspective, but it is a widespread challenge. Instead of focusing on making improvements, coaching is often used in a reactive way. But, is that the best use of a coach?

BlogTiny Beautiful Things

Literature & Leadership Development

October 17, 2012 | Krystin Fakalata | HCI

Leadership development is a critical topic—we have a whole event dealing with it—because leadership is something we all have to manage, in some capacity, in our lives. Everyone has had great leaders, okay leaders, and poor leaders play a role in one way or another. Then there are those mentor-leaders, who may quietly come along, and are mind-blowingly awesome. 

BlogGreat Supervision

The Secret of Great Supervision

July 19, 2012 | Wally Bock | HCI

What's the secret of life? James Taylor sings that it's "enjoying the passage of time." In Gretchen Peters' country song, two guys in a bar come up with lots of answers. In the movie, "City Slickers," Curly Washburn says that the secret of life is "one thing," but he never tells us what that one thing is. I sure don't know what the secret of life is, but I have a pretty good idea what the secret of great supervision is:


Select the Best Employee with Emotional Intelligence

December 13, 2011 | Korrel Kanoy, Heather Lee

Do you want to improve the probability of hiring the best person for a position?  Research indicates that emotional intelligence (EI) is predictive of success in many careers. As such,  we should include EI assessments as an integral part of selection.

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