Leadership Strategy

Article

Creating Organizational Excellence through Customer Experience

Article | Author: Lior Arussy | Source: Strativity Group | Published: October 14, 2014
The real power of organizations is their ability to create excellence, to differentiate themselves and–as a result–to build strong customer loyalty, earn repeat business, and charge a premium for their goods and services. This power ... Read more
Blog

4 Ways to Unstick Your Stuck Thinking

Blog | Author: Nicole Lipkin, Psy.D., M.B.A. | Source: HCI | Published: October 9, 2014

When there is something that requires objective, clear thinking in your business or personal life, challenge your natural propensity to see what you want to see and hear what you want to hear by:

  • Challenging your assumptions - try to disprove, rather than prove, your hypothesis.
  • Seek outside opinion - get feedback from others who may see things differently than you.
  • Writing it down – the written word will make you feel more accountable to your analysis.
  • Admitting you were wrong, when appropriate - we hate to admit it, but humility goes a lot farther than rationalizations and justifications.
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Research

Building a Coaching Culture

Research | Source: Human Capital Institute | Published: October 1, 2014
Long used to enhance executive leadership development, coaching has become a vital tool within organizations for overall employee development in recent years. More and more, organizations are realizing the benefits of ... Read more
Case Study

Supporting Rapid Growth in a Risk-averse Environment

Case Study | Author: Insight Experience | Source: Insight Experience | Published: September 30, 2014
Challenge:  Favorable market dynamics, a solid reputation for quality, and an extremely committed and intelligent workforce were helping fuel double-digit revenue growth for a leading global bio/pharmaceutical services company ... Read more
Article

The ROI of Talent Management

Article | Source: Cornerstone OnDemand | Published: September 30, 2014
Over the past decade, talent management initiatives have become one of the top priorities within global organizations. While the business value of talent management investments is often recognized discretely through ... Read more
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