The Global Association for Strategic Talent Management
Enterprise Workforce Management
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The complexity and compliance issues of workforce management can vary greatly based on the size of an organization. Calculating time and attendance, reviewing fatigue management or managing employee schedules isn't the same for a company of 50 and a global conglomerate of 50,000. How can strategic human resources be leveraged in a large and growing organization? What questions should be asked to make the best workforce decisions? more »
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Webcasts on Demand
5 Workforce Management Questions Large Organizations Should Ask
Webcast:The complexity and compliance issues of workforce management can vary greatly based on the size of an organization. Calculating time and attendance, reviewing fatigue management or managing employee schedules isn't the same for a company of 50 and a global conglomerate of 50,000. How can strategic human resources be leveraged in a large and growing organization? What questions should be asked to make the best workforce decisions?
Those professionals who support workforce management and make critical decisions within their organizations need to both consider such questions, as well as understand the implications the answers provide. This webcast will focus on:
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The Three Cornerstones of Enterprise Workforce Management: Mitigate Complexity, Ensure Compliance, Enable Strategic HR
Webcast:
Workforce management (WFM) is not a new concept to HR professionals. For years, companies have used transactional, standalone systems to automate one or several WFM functions. However, in recent years, the discipline of enterprise WFM has evolved into a solution that supports complex labor processes; manages state and federal compliance regulations; and, enables strategic HR.
Tackle the most complex workforce management needs
Comply with confidence with the full array of mandated regulations to avoid financial costs and business disruptions that occur with non-compliance
Position their HR organization as the strategic seat on the management team
more »
This is an opportunity to learn how Enterprise WFM solutions help organizations:
Deployed successfully, the benefits of an enterprise WFM solution are significant; the hard cost savings and productivity improvements related to mitigating complexity, ensuring compliance, and enabling strategic HR can result in investment paybacks measured in months, not years. Join us for this interactive hour-long webcast to find out how these three cornerstones can help you lay a great foundation to the future.
How to Maximize the Return On Every Labor Dollar Spent
Webcast:
For many organizations across a variety of industries, it's widely acknowledged that the effective management of labor is one of the keys to financial and operational success. In healthcare, labor ranks as one of the highest single costs of service delivery. Why has managing labor costs become such a poorly understood discipline for so many organizations? Manufacturers for decades have used complex financial models and software to forecast fluctuations in foreign exchange rates and the prices of raw materials. Retailers invest tens of millions of dollars annually in building and improving sophisticated infrastructures to manage supply chains, inventory levels and product pricing. In order to successfully manage each of these business-critical assets and processes - supply chain, inventory, foreign currency, commodities, etc. - organizations know the key is to understand the dynamic and ever-changing relationship between supply and demand.
Increased levels of customer service
Enhanced productivity
Reduced overtime and premium pay
Increased employee engagement and job satisfaction
Increased reliability and predictability of processes around scheduling, requesting time off and processing payroll
Improved ability to respond to absenteeism and other unplanned events more »
From a WFM perspective, the key to above-average performance is in understanding what DRIVES labor demand and how to respond accordingly from a supply perspective. Understanding the variables that drive the need for labor (and how those drivers fluctuate or behave over time) frees management to objectively PREDICT or FORECAST labor demand. With an accurate picture of demand, the organization can then determine how to match demand with available supply. The goal is making sure that demand and supply are in perfect (or near-perfect) balance - hence the Balanced Labor Model (BLM).
During this webcast we will introduce the Balanced Labor Model approach, describe how the model can be applied to various industries, and highlight the benefits including:
Automated Staffing & Scheduling in the Healthcare Environment: Why Invest During a Poor Economy
Webcast:
How can a healthcare organization achieve the delicate balancing act of reducing operational costs, recruiting and retaining employees, while providing quality patient care? The availability of sophisticated scheduling solutions is enabling leading healthcare organizations to use census and acuity data to determine required nursing coverage and match these requirements with available, qualified nursing staff while engaging employees in the staffing and scheduling process. With the current state of the economy, gaining executive approval for any capital expenditure requires a compelling business case. Fortunately the results are in. Benefits recognized by the early adopters of healthcare scheduling applications include: a reduction in premium labor utilization, real-time visibility into staffing shortages and overages, more effective schedules created in less time, improved employee morale, and improved patient care (to name a few). If your organization has deployed a best-of-breed scheduling solution and is not recognizing these benefits, or face the challenges of manual processes and workarounds - join us as we discuss the critical components of the implementation project (beyond the software) required to ensure project success. more »
WFM Best Practices: Self Service and the Value of Enabled Employees
Webcast:
How can an organization empower its employees, reduce costs and improve data quality all at the same time? Implementing sophisticated time capture devices with communications and employee self-service tools is the direction leading companies are turning to.
Hard dollar cost savings in deploying automated time capture devices
Unique industry challenges - manufacturing, retail, etc.
Tackling the change management challenges
Understanding the employee pay period lifecycle
Effectively defining a deployment and communication approach more »
The introduction of advanced time capture devices such as clock readers, IVRs (voice recognition), PDAs, Biometrics and others, enables the organization to go beyond the recording of employee start and stop times. The advanced functionality enables the organization to accurately allocate labor dollars to specific activities and/or jobs which provide the visibility into the business that can generate tremendous cost savings for companies. Additionally, today's time capture devices eliminate data entry errors and paid non-work time while also allowing for the introduction of schedule-based pay practices and enforcement of optimized schedules. Unfortunately, these devices can present a significant change management challenge. From an employee perspective, the arrival of a time capture device in the workplace can be received with mistrust and resentment. These change management challenges must be addressed early in the project and a communication plan should be established that will result in a business productivity tool to support the business objectives while gaining the acceptance of the employee with the rollout of self service functions that is received as a benefit to the employee.
What you'll gain from this session:
The Anatomy of a Successful Retail Workforce Management Solution
Webcast:
Market-leading retailers increasingly recognize how an intelligently designed and implemented WFM solution can have a dramatic and long-lasting impact on their competitive advantage and bottom line results. Those same retailers understand that automated labor budgeting, scheduling, forecasting and time and attendance is no longer just a luxury, but an essential part of their ongoing business model. Of all industries, retailers stand to make the biggest gains through WFM. With such a large portion of annual operating expenditures devoted to labor costs, even small improvements in time and attendance, leave management and task management systems can produce substantive labor cost savings while simultaneously enhancing the store experience. Scheduling and task management solutions on the other hand, can enhance the consistency and effectiveness of execution at the store-level, ensuring each store reflects the brand and experience envisioned by head office. The result is real benefits to the bottom line. more »
Enterprise-Wide Workforce Management: The Next Strategic Initiative for the Manufacturing Industry
Webcast:
Many manufacturing industry leaders have successfully adopted process improvement philosophies such as Lean and/or Six Sigma to streamline, measure and monitor their supply chain and internal manufacturing processes. Optimizing labor represents the next critical area in strategic management. Enterprise-wide Workforce Management allows organizations to reduce labor costs, increase productivity and more accurately report labor distribution while addressing such current manufacturing challenges as globally dispersed workforces, shortage of skilled workers, and demand for shorter production time frames.
Join us as we explore how manufacturers can employ workforce management to their competitive advantage. Specific areas of focus will include:
- benefits of an enterprise deployment in the manufacturing environment
- calculating the ROI and establishing project KPIs
- reducing deployment timelines and cost through policy and practice optimization
- and leveraging WFM software functionality for shop floor management
Transforming the Payroll Department
Webcast:
In the course of a Workforce Management (WFM) system implementation the Payroll Department, perhaps more than any other department in a company, undergoes a dramatic organizational transformation. Nearly every member of the department will experience a substantial change in the focus of his or her job and the tools for carrying it out. In order to ensure a smooth implementation and post-implementation transition, it is critically important to address the unique needs of the payroll department, equip them for this transition and ensure that the department's leaders act as change agents.
Join us as we explain how your organization can plan for, design, implement and sustain the transformation of the Payroll Department to that of a strategic business partner. This web-cast will explore the organizational impacts to payroll as well as offer practical steps to take to equip your Payroll Department for those changes. Payroll staff, change management practitioners and WFM project sponsors will want to be sure to join this lively discussion! more »
Creating an Environment of Continuous Improvement Through Enterprise Workforce Management
Webcast:
For many organizations, the moment of "go-live" for their Workforce Management (WFM) system represents the culmination of months or years of planning and execution. While a celebration is certainly in order, this milestone should not be viewed as the completion of your organization's WFM strategy. Market-leading organizations realize that, with the major software and hardware investments made, the opportunities to drive dramatic returns on investment through the creation of WFM-powered continuous improvement are just beginning.
Join us as we explain how your organization can capitalize on the opportunities to drive ever-increasing improvements in labor costs, sales and customer and employee satisfaction post-system implementation. This webcast will explain how to approach and execute WFM-powered continuous improvement from a business-case perspective. Specific areas of focus will include: planning software upgrades to make them self-funding; re-engineering policies, practices and processes to drive increased labor cost savings; expanding software functionality through add-on modules; fuelling increases in sales and product profitability through business intelligence; and achieving next-generation integration of your WFM solution by interfacing with other enterprise systems. more »
Retail Workforce Management: Driving Increased Sales Through WFM-Powered Execution
Webcast:
The pace of change in retail has never been quicker as niche players and large operators invade each other's turf in a war for the customer. However trends such as a shrinking talent pool, increasing customer expectations, rising labor costs, and an overabundance of communication channels into the store are hampering the ability to execute customer-centric programs.
Join us as we examine some of the trends in the retail marketplace and overall economy that exert pressure on retail operations and possibly hamper execution - particularly with respect to staffing levels and HQ to store communications. The panel will discuss the financial impact of effective staffing and task execution from both the top line (sales) and bottom line (profitability) perspectives. To assist with your own internal analysis we will provide some simple metrics and models to be used in assessing your opportunities for WFM-driven execution. We will discuss the 5 essential steps to drafting an effective business case that will reveal whether a WFM solution should be part of your store systems portfolio. Lastly the panel will provide an overview of the essential tools for retail execution including budgeting, labor forecasting, schedule optimization, and task management. more »
This Learning Track Made Possible by
Howard Tarnoff
Senior Vice PresidentWorkforce Software
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