The Global Association for Strategic Talent Management
HR Service Delivery and Shared Services
An HCI Learning Track
Next Webcast
As the goals and strategies of the HR function continue to evolve, so must the way we view HR Service Delivery.
Who we are serving has never been broader including current employees, candidates, contingent workers, and alumni. In addition, the multi-generational workforce requires specific strategies and tools for different audiences. What we are delivering is expanding beyond the traditional HR administrative and talent functions. Global mobility, collaboration, knowledge sharing, and employee communications are more important than ever. How we are delivering services is changing at an equally rapid pace. We are leveraging technologies such as portals, knowledge bases, enterprise collaboration platforms and emerging integration technologies to connect the workforce to the knowledge, people, transactions and even analytics to get the information they need quickly and at the moment of need. more »
Live:
Tuesday, Apr 06 2010 12:00pm EDT 
Recasts:
Wednesday, Apr 07 2010 4:00pm EDT
Wednesday, Apr 07 2010 8:00pm EDT
Thursday, Apr 08 2010 12:00am EDT
Thursday, Apr 08 2010 4:00am EDT
Thursday, Apr 08 2010 8:00am EDT
Webcasts on Demand
How Fox Entertainment Group's Shared Services Group Deployed Innovative Onboarding
Webcast:
As multiple studies have recently suggested, onboarding is a key issue for HR executives. It's the first service provided to new hires - and resource intensive. A key challenge is to provide an onboarding experience that is engaging to the new hire, while streamlining processes and costs for HR.
Engages and retains employees in their competitive marketplace.
Transformed a paper-based, manual process into an exciting experience that reflected Fox's entertaining and dynamic environment.
Streamlines processes and costs for all stakeholders.
more »
Fox Entertainment Group - home to 20th Century Fox Film Studio, MySpace, Fox Broadcasting and more - has successfully met this challenge head on. Fox is an exciting place to work. But for new-hires, paper-based, manual onboarding was not an exciting process.
In order to effectively engage and retain employees in their competitive marketplace, Fox focused on transforming the new-hire experience to reflect its entertaining and dynamic environment.
As part of this transformation, Fox's various HR stakeholders leveraged the expertise of its Shared Services organization to deploy a web-based onboarding platform to meet the diverse needs of its eight business units. Join Cindy McKenzie, SVP IT, Fox Entertainment Group, as she discusses how Fox's new onboarding portal initiative:
Barbara Levin, SVP Marketing and Customer Community with Enwisen will join Cindy to discuss four key steps to onboarding success.
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HR Shared Services - a Path to Success
Webcast:
If you're challenged with providing the highest quality of service to your workforce - but with fewer resources and lower costs - this will be 60 minutes of your time well spent. We'll explore the latest business model for in-house HR Shared Services, and how choosing the right path can help you do more with less, and truly transform HR.
Jim Farrell, an industry expert who has helped employers transform HR through HR Shared Services for 20 years, will help provide insight and direction for: the business case for taking an HR Shared Services route and a road map for successful implementation.
Jim will be joined by Barbara Levin, SVP Marketing and Customer Community for Enwisen, who will discuss leveraging technology to deploy a multi-tier approach to HR Service Delivery. Key takeaways will include: whether or not an HR Shared Services model is right for your organization, and how to build a business case resulting in buy-in; and the people, process, technology and governance for a successful implementation. more »
A New Model of HR Service Delivery at CH2M Hill
Webcast:
In order to transform HR to a leadership role - and provide world class, competitive HR policies, programs and support to win the race for talent - CH2M Hill, a global leader in full-service engineering, procurement, construction, and operations with more than 25,000 employees worldwide, is taking a new approach to HR Service Delivery.
In this multi-tiered approach, employees - via a portal, self-service and a personalized, searchable knowledgebase - will be able to get answers to their own HR questions in Tier 0 response. Call center reps, utilizing the same tools plus case management, will be able to provide a high level of first call resolution. And HR talent can be redirected to do more strategic work. Most important, employees will experience a higher level of HR service while also allowing HR to reduce costs and "do more with fewer resources."
Attend this session to learn more about CH2M Hill's HR Transformation initiatives and how they are building a world-class HR Shared Services Center to deploy a multi-tiered approach to HR Service Delivery. more »
HR Shared Services: Best Practices, Business Model and Technology
Webcast:
Transforming HR to spend less time on administration and transactions - and more time on strategic work - has been easier said than done. That's where HR Shared Services comes in. Effective HR Shared Services can actually improve the delivery of HR services with fewer resources and lower costs - allowing HR talent to focus on adding value to the business. But how do you get there? A good place to start is attending this 60-minute online forum.
Best practices for building an effective HR Shared Services Center
Creating the right business model to achieve your HR Transformation and Shared Services goals
A multi-tiered approach to delivering HR Services
HR Shared Services technologies more »
In this webcast, you'll hear valuable information on:
You Built It, But Did They Come? Creating a Dynamic Employee Portal
Webcast:
Over the past decade companies have invested time and dollars to create employee portals. Designed to provide a single site where the workforce could go to get the information they needed, when they needed it - to complete the entire arrange of work and life events - portals have become somewhat mainstream. But while the concept is still valid, most employee portals have not come close to meeting the goal.
The problem is that most employee portals are based upon self-service transaction solutions and static pdf documents - and most events cannot be managed start-to-finish without 3rd party intervention for more information. Today's internet-savvy workforce is used to portals - think Vehix.com or Amazon - that are personalized, searchable and interactive. They contain dynamic modeling and decision support tools. And they are collaborative and support social networking.
In other words, popular internet sites contain - all within two clicks - the information, tools, personalization and transactional capabilities required to complete events in single sessions. And so this is the standard by which your workforce finds effective - and leverages - your organization's portal. That's why many organizations are adding innovative communications technologies - such as graphics-based decision support modeling tools, interactive knowledgebases based on personalization and intuitive search, onboarding portals, collaboration and social networking tools - to their portals to create interactive, dynamic employee portals that are effective, available 24x7 and highly used.
Attend this webinar to learn more about the components of the next generation (which is here now!) of employee portals and the communications technologies that are helping companies achieve their original portal goals. more »
Welcome! Pre-boarding, Onboarding and Engaging Employees from Day Zero
Webcast:
It's a fact of current talent management-companies need to begin thinking about employee retention simultaneously with employee on-boarding. The war for talent is stronger than ever-and successful on boarding is one of the most effective weapons in your arsenal. A personalized and focused pre-boarding experience can make all the difference between a secure, productive career start and a frustrating, administratively focused one. Studies have shown that a well-designed onboarding program can turn a new hire into a dedicated employee, reducing the costs of turnover. In a recent study, the Society for Human Resources Management illustrated this fact by pointing to specific and successful on-boarding programs. According to the SHRM white paper, one US manufacturing giant reduced turnover by 69 percent in new hires by implementing a personalized onboarding program that allowed new employees to understand objectives and build a positive attitude towards the company.
This webcast will also examine how the changing demographics of the workforce have driven the need for improved on-boarding tactics. Generation X and Y candidates expect that their orientation process will be technically driven, web based, and streamlined. In order to attract and retain these critical generations of workers, companies need to focus on the creation of world-class onboarding and socialization strategies that incorporate people, process, and technology.
Join us for a look into this critical time of transition as a candidate becomes an employee, and learn how to maximize their chances of becoming a successful member of your organization. We'll examine the newest technologies available for the on-boarding process, and see how social networking tools can aid you in the task. Most importantly, we'll show you how to speed up the time to productivity, improve your employee morale, and ultimately improve your bottom line. more »
Innovative Next Generation Communications Technologies to Effectively Communicate with a Multi-Generational Workforce
Webcast:
Today's workforce is more and more internet saavy. They use the web, and new web standards, every day to get the information they need when they need it. Access to information is becoming the most important predictor of performance and engagement of your workforce. Do you have one source of HR information that your workforce can rely on? If you are going to communicate effectively with next generation workforce, you need to begin to deploy next generation communication technologies and create a unified employee portal. This session will look at next generation communication technologies and provide valuable insight into how to leverage them to ensure you are in sync with the Gen X, Y and Millennial workforce's communication needs. more »
Improve HR Service Delivery with Fewer HR Resources and Lower Costs - The Value of HR Shared Services
Webcast:
Today, more and more employers are creating HR Shared Services/Call Center operations-driven by the desire to delivery high quality HR services to the workforce with fewer HR resources and at a lower cost-per employee annually. The benefits of HR Shared Services/Call Center organizations are widely recognized:
Enhanced accuracy and consistency across all locations and employee groups
Improved employee service
Economies of scale
Higher return on HR-related technology investments
Reduction of labor costs and/or redeployment of HR generalists to more value added work
Tracking and reporting of calls, issues and response time
Providing consistent and accurate responses
Responding to a diverse, decentralized workforce
Response time and call resolution
CSR ramp-up
Staffing and call volume
more »
The challenges, however, of creating a highly effective HR Shared Services/Call Center organizations are also widely recognized:
What can your organization do to respond to the challenges while reaping the benefits? Join us for this hour to hear from industry experts who can help to guide your vision and provide KPIs for hard dollar ROI.
This Learning Track Made Possible by
Barbara Levin
Senior V.P. of Marketing and Customer CommunityEnwisen
Do you have a question for our expert advisors? Submit the question here, and you will receive a response via email.
Thank you. Our experts will respond to your question via email.
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