HR Service Delivery and Shared Services

In order to transform HR to a leadership role - and provide world class, competitive HR policies, programs and support to win the race for talent - CH2M Hill, a global leader in full-service engineering, procurement, construction, and operations with more than 25,000 employees worldwide, is taking a new approach to HR Service Delivery.

In this multi-tiered approach, employees - via a portal, self-service and a personalized, searchable knowledgebase - will be able to get answers to their own HR questions in Tier 0 response. Call center reps, utilizing the same tools plus case management, will be able to provide a high level of first call resolution. And HR talent can be redirected to do more strategic work. Most important, employees will experience a higher level of HR service while also allowing HR to reduce costs and "do more with fewer resources."

Attend this session to learn more about CH2M Hill's HR Transformation initiatives and how they are building a world-class HR Shared Services Center to deploy a multi-tiered approach to HR Service Delivery. more »

Today, more and more employers are creating HR Shared Services/Call Center operations-driven by the desire to delivery high quality HR services to the workforce with fewer HR resources and at a lower cost-per employee annually. The benefits of HR Shared Services/Call Center organizations are widely recognized:

• Enhanced accuracy and consistency across all locations and employee groups
• Improved employee service
• Economies of scale
• Higher return on HR-related technology investments
• Reduction of labor costs and/or redeployment of HR generalists to more value added work

   

  The challenges, however, of creating a highly effective HR Shared Services/Call Center organizations are also widely recognized:

• Tracking and reporting of calls, issues and response time
• Providing consistent and accurate responses
• Responding to a diverse, decentralized workforce
• Response time and call resolution
• CSR ramp-up
• Staffing and call volume

   

  What can your organization do to respond to the challenges while reaping the benefits? Join us for this hour to hear from industry experts who can help to guide your vision and provide KPIs for hard dollar ROI.

It's a fact of current talent management-companies need to begin thinking about employee retention simultaneously with employee on-boarding. The war for talent is stronger than ever-and successful on boarding is one of the most effective weapons in your arsenal. A personalized and focused pre-boarding experience can make all the difference between a secure, productive career start and a frustrating, administratively focused one. Studies have shown that a well-designed onboarding program can turn a new hire into a dedicated employee, reducing the costs of turnover. In a recent study, the Society for Human Resources Management illustrated this fact by pointing to specific and successful on-boarding programs. According to the SHRM white paper, one US manufacturing giant reduced turnover by 69 percent in new hires by implementing a personalized onboarding program that allowed new employees to understand objectives and build a positive attitude towards the company.

This webcast will also examine how the changing demographics of the workforce have driven the need for improved on-boarding tactics. Generation X and Y candidates expect that their orientation process will be technically driven, web based, and streamlined. In order to attract and retain these critical generations of workers, companies need to focus on the creation of world-class onboarding and socialization strategies that incorporate people, process, and technology.

Join us for a look into this critical time of transition as a candidate becomes an employee, and learn how to maximize their chances of becoming a successful member of your organization. We'll examine the newest technologies available for the on-boarding process, and see how social networking tools can aid you in the task. Most importantly, we'll show you how to speed up the time to productivity, improve your employee morale, and ultimately improve your bottom line. more »