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Talent Development

An HCI Community

Treat Learning as a Process, Not an Event (1 of 2)

Blog: Author: Andrew McK. Jefferson | Source: HCI | 19 hours ago

Everyone enjoys a good event. You get to sit and watch and be entertained. But treating learning like an event fundamentally misses the mark on how adults learn. We have found that training needs to be treated like any other business process. The instructional period (“the event”) is only one link in a chain of causation that is not complete until the training has produced the desired business results on the job.  more »

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Discussions

Get Your Talent Development Toolbox in Order

     Blog: Author: Joy Kosta | Source: HCI | December 21, 2009

Have you been rummaging through your toolbox at home as you looked for hooks, wires, and hardware to make and hang up holiday decorations?  Well, I hadn’t sorted through my toolbox since-- well I can’t remember when- so that went on the New Year’s Resolution list, though in all due respect, I’m no Martha Stewart. As usual, in sorting and organizing I begin to think about how important the tools are according to how often I use them. That got me to thinking about two huge tools for talent development (the holidays may make it easier to take a day off of “work” than to take work out of my brain).  My next thought was that there are far more than two tools for Talent Development, but the obvious sort was into two big buckets—one is our BRAIN – yes, because informal learning couldn’t happen without it. Why informal learning?  According to Marcia Connor’s articles in Fast Company, informal learning accounts for over 75% of the learning taking place in organizations today. more »

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Getting to "No"

     Blog: Author: Joshua Ehrlich | Source: HCI | January 12, 2010

The clear response from HCI members is that unscheduled interruptions interferes most with your ability to stop the action to focus and think. To deal with unscheduled interruptions you need to set boundaries. If you have any interest in being seen as Nice, this can be a challenge. Simply put, you need to be more ruthless (without being nasty). You need to say ‘no’ to people. At first this can be difficult, but I have found colleagues learn quickly to respect my boundaries. It has also grown my team’s ability to make decisions and do things for themselves.  more »

January 14, 2010 by Thomas Capellini | comments (1) | permalink | Bookmark and Share
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Learning Organisations and Organisational Learning: What Have We Learned?

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The survey suggested there was a good level of awareness across the company of the basic systems and tools used for process measurement and improvement.

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Ten Tips on Improving Employee Motivation

     Article: Source: Allbusiness | February 1, 2010

No matter the size of your company, having a team of motivated, hard-working employees is crucial to your business success. When people lose their motivation, however, their job performance suffers -- they become less productive, less creative, less of an asset to the company.

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The Evolution of E-Learning: As Contact Centers Adapt to the Needs of a Recession--And an Increasing Number of Generation Y Staffers—The systems Designed to Train Agents Have to Adapt as Well

     Article: Author: Musico, Christopher | Source: Allbusiness | September 30, 2009

Perry Kendall has been with Delta Hotels and Resorts, a Canada-based chain of accommodations, for 17 of the company's 47 years. In his current role as director of global reservations, he leads a staff of agents responsible for booking guests into any of 44 locations

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Skills to Ensure Success In Mentoring and Other Workplace Learning Approaches

     Article: Author: Sue Nash | Source: Allbusiness | January 18, 2010

This article outlines the approaches to facilitating and supporting learning in the workplace - whether for students or registered nurses - and considers the skills needed by the people responsible for offering that support.

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Timothy Turner, Ed.D.
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Dr. Turner retired as a Supervisory Special Agent (SSA) after serving seven years with the Leadership Development Institute of the FBI Academy, at Quantico, Virginia. Dr. Turner, who joined the FBI in...  more »