The Global Association for Strategic Talent Management
Emotional Intelligence and Human Capital
An HCI Learning Track
Next Webcast
There are no webcasts scheduled for this track at this time. If you'd like to suggest a topic, please contact HCI.
Webcasts on Demand
Emotionally Intelligent Leadership: Implementation and Success at American Express
Webcast:Research shows that emotionally intelligent leaders are more effective at driving talent engagement and organizational performance. You've got a large global enterprise and want your leadership to develop and apply EI competencies-where do you begin? How do you check for success along the way? If you knew in advance lessons learned from leading organizations, how would you incorporate those into your implementation? If your C suite gives you 25 weeks to complete a pilot that improves leadership effectiveness what would you do? Join us to hear the American Express success story of developing emotionally intelligent leaders and teams, told by an early adopter who helped set a standard for this large global enterprise.
Don't miss these webcast take aways; leave with insights to:
- Assess your stakeholders
- Build a case, drawing on research and track records where EI has become part of a performance culture
- Design an implementation to develop EI competencies in individual leaders and leadership teams
- Measure and evaluate results against objectives
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Better Decision-Making Using Emotional Intelligence
Webcast:Business outcomes rest on good decisions made by leaders and teams. If you question how some decisions get made in your organization, either by leaders or in meetings, there may be a lack of emotional intelligence in play. In the absence of emotional intelligence, decisions can be myopic, biased, or made by "group think" with no clear thinking, listening, or examination of data really going on at all. Wrong decisions can damage business opportunities, and choosing the wrong fork in the road can lead to a "death spiral" for the company. This webcast explores aspects of emotional intelligence that can be developed to make sound business decisions. If you lead or participate in a team that has a lot at stake, this webcast is for you!
Don't miss these webcast take aways:
- How groups can manage their decision-making process
- Why deep listening is essential to effective leadership and sound business decisions
- Lead integration in M&A scenarios with an emotionally intelligent, appreciative strategy for better results
- Examples of organizations that draw on emotional intelligence for decision-making
The Great Workplace: How Emotional Intelligence Supports Performance
Webcast:Three differentiators of the high performance organization correlate strongly with emotional intelligence-emotionally intelligent talent, the nature of the work they do, and the purpose people see in their work. Selecting emotionally intelligent talent (especially for managerial positions), and designing work to encourage creativity both contribute to talent who aspire to a larger shared purpose. This webcast will cover research findings from thousands of organizations on their talent management practices, and showcase those who leverage emotional intelligence to achieve high performance. If you're responsible for organizational effectiveness or talent leadership, this webcast is for you! more »
Leadership Is a Relationship: How Emotional Intelligence Is a Prerequisite to Exemplary Leadership
Webcast:Leadership is a relationship between those who aspire to lead and those who choose to follow. It's the quality of this relationship that matters most when we're engaged in getting extraordinary things done. Strategies, tactics, skills, and practices are empty without understanding the human aspirations that connect leaders and constituents. A leader-constituent relationship that's characterized by fear and distrust will never, ever produce anything of lasting value. A relationship characterized by mutual respect and confidence will overcome the greatest adversities and leave a legacy of significance.
And because leadership is a relationship, a leader's ultimate success is indisputably linked to their emotional intelligence. In this Webcast, best-selling and award-winning author Jim Kouzes will explore this fundamental truth about leadership and how all of the evidence that he and his coauthor, Barry Posner, have gathered during their over 25 years of research strongly indicate that emotional intelligence is a prerequisite to exemplary leadership.
Here are a few of the key messages, and their EI connections, that Jim will address:
Join Jim for a provocative and lively discussion of the dynamics of the leader and constituent relationship. more »
How Effective Leaders Coach with Compassion (vs. Coach for Compliance)
Webcast:Great leaders inspire us to be at our best and move beyond to achieve break-through performance. Although great leaders talk of strategy and competition, they are in tune with others around them and establish a deep emotional connection called resonance. These leaders' emotional intelligence allows them to create and nurture these resonant relationships. They use their EI as a path to resonant leadership through mindfulness, hope and compassion. Since these are experiences essential to renewal of the human organism at the neurological, hormonal, emotional, and behavioral levels, they are the best antidote to the ravages of chronic stress. This webcast will reveal longitudinal research studies about how coaching with compassion is key to leadership development, and why it is central to your talent's renewal and sustainable improvements.
Don't miss these webcast take aways:
The EI Edge: Leadership with Optimism, Courage and Joy
Webcast:Enjoyment, engagement, and affiliation enable people in organizations to thrive. What sustains charismatic leaders with optimism, courage and joy to create a talent-driven organization? Does this "soft stuff" make up the hard core of effective leaders? The fields of positive psychology and emotional intelligence have established that leaders who effectively express themselves and relate well to others have an "adversity advantage" because they see opportunities in every challenge, and connect with people's hearts to build shared vision. This webcast will cover the impact of EI competencies such as optimism and resiliency on leadership effectiveness. If you're a leader who wants to tap your talent's passions and coach them to high performance, or if you have responsibility for leadership development, this webcast is for you!
Don't miss these webcast take aways:
- How to re-frame "leadership" as "relationship"
- Five effective leadership practices
- Tap your talent's strengths by matching challenge with skill
- Nurture a culture of optimism, energy and coaching others to high performance
Emotional Intelligence and Sales Results
Webcast:Selling based on the probabilities of tragedy striking is arguably one of the most challenging areas in sales; yet the insurance industry is based on that...in part. How do successful insurance agents work through their own conflicts and empathize with their prospective customers to create a bond based on empathy and understanding, supported by ongoing service? Hear how sales training in the life insurance industry can leverage EQ competencies to build customer loyalty and deliver business results. This webcast will discuss how EI competencies boost sales strength for all industries. If you have responsibility for developing sales competencies and sales results in your organization, this webcast is for you! more »
Innovation and Emotional Intelligence
Webcast:Today's shortening product life cycles call for continuous innovation from your talent. Research indicates that emotion influences flexible, thorough and careful thinking, creative problem solving and decision making-all elements of innovation (Isen, U of Stanford 2000). Aspects of emotional intelligence such as "social radar" and perceptual clarity are conducive to out-of-the-box thinking, team break-throughs and good salesmanship. Leveraging the power of emotion to short cut "analysis paralysis," this webcast will reveal how to increase creativity and innovation in your organization by developing your talent's emotional intelligence.
Don't miss these webcast take aways:
- Use emotional intelligence to enhance analytical and creative thinking
- Break through inhibitions to thinking outside-the-box
- Leverage the connection between humor and imagination
- Methods using emotional intelligence to boost innovation
Leadership: What's EI Got to Do With It?
Webcast:Today it takes more than business intelligence to lead your organization. Emotional intelligence (EI) is central to getting business done and leaders who develop EI competencies are more effective at talent management. This webcast will cover compelling research on the impact of EI on leaders' success. Learn what emotionally intelligent leaders do, their influence on company culture, and the results they achieve. more »
Coaching EI to Optimize Performance
Webcast:Can EI be coached & if so, how? Fifty managers at Clif Bar examined 15 emotional intelligence competencies and signed up for six coaching sessions to model EI in their organization and strengthen their ability to coach direct reports. Hear their story & progress in this webcast - we encourage you to bring a leader, a peer and/or a direct report to discuss potential applications in your organization. more »
This Learning Track Made Possible by
Diana Durek
Senior EI AdvisorMulti-Health Systems, Inc. (MHS)
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