The Global Association for Strategic Talent Management
Engaging and Retaining Talent
An HCI Learning Track
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Economic Recovery- The Fulcrum that Tips Talent Management
Webcast:
As the global economy moves toward recovery, companies face some tough challenges and complex choices about how best to retool for growth. In a new survey of 200 HR and business executives, Towers Perrin discovered that U.S. companies are inching toward a tipping point in how they deal with talent. Organizations have awakened to the importance of having skilled and engaged people delivering results. Companies know that high performers, high potentials and pivotal talent are a critical resource for competitive advantage. Still, at a time when there have been sweeping changes in the global economy, progress in talent management has been incremental rather than transformational. This webcast discusses ways to make talent management a critical forward-looking business tool.
The future talent agenda
Strategic actions planned over the next 18 months
Most valued workforce segments
Building out new and needed areas of talent management
How companies are linking talent to business operations and strategy
Talent management processes most critical to achieving and sustaining results
Actions to implement integrated talent management more »
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How do you inspire your workforce?
Webcast:
Employee engagement is critical to business success in the best of
times, but it's even more important in a period of economic crisis.
That's because the discretionary effort employees put forth could
mean the difference between just surviving the recession and emerging
poised for rapid growth.
Closing the Engagement Gap, a recently published book by two Towers Perrin executives, explores five keys to achieving high engagement and sustained discretionary effort: Know your employees; grow them; inspire them, involve them and reward them. Of these, inspiration is probably the least tangible and toughest to achieve. So how can you make sure this "special" ingredient is an integral part of your engagement strategy? Do your leaders and managers understand what it takes to inspire people through both words and deeds? How does inspiration become a way of life in your organization?
This webcast will focus on practical actions leaders can take to inspire people to perform to the best of their abilities, even during challenging economic times.
Experts will give real-world examples of how to build and sustain an emotional connection between employees and their companies, instill a sense of pride in employees and make sure they know they are valued in meaningful ways. more »
How Do You Know If Your Talent Is Engaged? - First, You Have To Know Them!
Webcast:
It's common sense: Companies that understand their individual workers and their workforce as a whole maintain a competitive advantage. Why? Because they can identify and invest in the specific programs that matter to people and influence how they perform on the job. Without that understanding, they may be following common practice, which may not be best practice where their organization is concerned. And their investment is far less likely to yield a measurable return on investment.
But in this day and age, it's far more challenging for organizations and managers to really know their employees. Globalization and demographics have created a highly diverse and broadly dispersed workforce, with segments of people that have very different needs, expectations and motivations. So how do you break through these barriers not only to get to know your workers, but also to use that knowledge to drive engagement?
This webcast will look at the emotional, rational and motivational drivers of engagement for differing segments within a diverse workforce. You'll hear examples from well-known companies about mistakes, course corrections, and successes. If your responsibilities include workforce insights, talent and performance, this webcast is a must for you and your team. more »
Engaging Employees in Tough Times - Why it's more important than ever and how to get started
Webcast:
In Towers Perrin's 2007-2008 Global Workforce Study, 29% of the U.S. workforce was engaged, while just 6% were disengaged. By December, 2008, several months into the rapidly deepening recession, another study showed that engagement slipped to 22% and disengagement rose to 11%.
It's not surprising that engagement levels are at risk in tough times. But it is surprising that more organizations don't pay attention to this threat and consider ways to deal with it. It's actually more critical to sustain engagement today for the simple reason that organizations need people who understand what's at stake, are committed to turning things around and willing to go the "extra mile" to make that happen. Engaged workers not only help companies succeed in times of growth, but make a huge difference in an economic downturn, since resiliency, optimism and hard work can shorten the transition to growth.
This webcast will introduce the notion of the "engagement gap," discuss the urgency in taking steps now to begin closing it and draw on best practices to present five keys to driving high engagement: know, grow, inspire, involve and reward talent. more »
Create a Competitive Advantage in Healthcare through Engaged and Retained Employees
Webcast:
Talent engagement and retention is a business issue for healthcare because it creates a competitive advantage in two distinct ways. First, engaged people deliver an outstanding patient experience. Second, employees want to work for an organization that is known to engage and retain their talent - creating a hiring advantage. Healthcare leaders who understand what is most critical to engaging and retaining a scarce talent pool can take action and create both types of competitive advantage. Derrick Barton, the Center for Talent Retention's CEO, will share ground-breaking research on what is "most critical" to engaging and retaining new healthcare employees. Dawn Hudak, AVP, HR Services and Solutions for Norton Health Care and a participant in this study, will share actions their organization took to engage and retain their new talent. Stephanie Wood, Director of Leadership Development for Community Health Network, will share how they developed their managers and leaders' capabilities to engage and retain their talent and share their "taking action" success stories. All HCI members attending this webcast will be entered into a drawing to receive a copy of CTR's new Healthcare Employee Engagement Study results. more »
The TALENT Experience? Drives the Customer Experience
Webcast:
The connection between employee performance and customer results is clear. What may be fuzzy for some is WHY do employees deliver great service? WHAT do managers do to cause employees to deliver? In this webcast thought leader Derrick Barton highlights some of the key findings in his upcoming book, The TALENT Experience to show that needs to happen to create the "Talent Experience" to deliver the "Customer Experience". Leaders must create the Talent Experience for employees to deliver the Customer Experience. The connection between employees and customer is clear... in this presentation we explore what it takes to create an organization capable of delivering exceptional customer results. Leaders (Talent Managers) must implement a set of critical talent manager actions, such as:
Know what is "most critical" to engage each person to perform at their best and creates a place they want to stay
Make "work" count for the individual
Deliver straight talk
Work with each person to build capability to perform now and contribute in the future, and acquire talent which can perform today and contribute tomorrow more »
TARGETED APPROACH to Employee Engagement
Webcast:
The best companies achieve employee engagement results by "targeting engagement groups" and providing targeted solutions. Failure is almost inevitable when companies try the "program approach" to engagement or have a "HR" driven employee engagement strategy. Successful companies have a TARGETED APPROACH to make a real impact on specific employee talent segments (Top Talent, New Talent, Somewhat Engaged Talent, Critical Skill Talent, etc.), AND they implement Targeted Solutions (Organization solutions, Team solutions, Manager solutions, and Employee solutions). This TARGETED APPROACH makes sure results happen and ensures the capabilities get built into the organization at all levels to sustain the results which are achieved. more »
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From Business Plan to Business Performance: Creating an Effective Workforce Strategy
Webcast:
Few organizations today doubt the role that people play in driving performance and creating and sustaining true competitive advantage. But building the kind of culture and work environment that promote higher levels of workforce performance remains elusive for many, and this webcast will reveal groundbreaking new research that confirms why. This webcast will identify the often missing critical components of a sound workforce strategy that can engage your organization's talent across different segments of the workforce, and what's required to bring your workforce strategy to life. more »
Global Talent Planning and Deployment: Get Ready for the Future Now
Webcast:
In a global market, strategic talent planning requires foreseeing the big picture and translating organizational and talent abilities into drivers of financial value. Sourcing and acquiring the right talent relies on analyzing your current workforce composition, external labor force data, and projecting tomorrow's workforce by job family and location. Experts will discuss tools and analytics to support better decision-making for talent planning and what to look for when drawing on assumptions such as projected revenue growth, turnover and pay rates. This webcast will cover how to ahead of the curve in building your global human capital for tomorrow's business deliverables. more »
Meeting Economic Challenges with an Effective Workforce...Are You Ready?
Webcast:
Economic turbulence is a natural part of the business cycle and, in the past, has often triggered unilateral, across-the-board workforce reductions. While such cuts can improve the bottom line in the short-term, they can end up hindering future growth once the economy stabilizes and growth prospects improve. What have organizations learned from past downturns, to embrace a balanced approach in pursuing global markets and manage economic uncertainty? HR leaders are responding to the dual business focus on reducing costs while continuing to invest in growth. This webcast will discuss the results of Towers Perrin's 2008 Business and Workforce Challenges Pulse Survey, and how organizations are taking a fresh approach to optimize workforce effectiveness, while managing talent investment and economic risk more »
This Learning Track Made Possible by
Heidi Srivareerat
Marketing ManagerTowers Watson
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