Engaging and Retaining Talent

It's common sense: Companies that understand their individual workers and their workforce as a whole maintain a competitive advantage. Why? Because they can identify and invest in the specific programs that matter to people and influence how they perform on the job. Without that understanding, they may be following common practice, which may not be best practice where their organization is concerned. And their investment is far less likely to yield a measurable return on investment.

But in this day and age, it's far more challenging for organizations and managers to really know their employees. Globalization and demographics have created a highly diverse and broadly dispersed workforce, with segments of people that have very different needs, expectations and motivations. So how do you break through these barriers not only to get to know your workers, but also to use that knowledge to drive engagement?

This webcast will look at the emotional, rational and motivational drivers of engagement for differing segments within a diverse workforce. You'll hear examples from well-known companies about mistakes, course corrections, and successes. If your responsibilities include workforce insights, talent and performance, this webcast is a must for you and your team. more »

The traditional role of the manager has essentially been to increase productivity and control cost. Managers though have the potential to be more than just production controllers, and more than merely another layer in the organization chart. Managers can contribute directly to the creation of a sustainable competitive advantage for their organizations. But to do so requires that they transcend the traditional manager role. To be successful today, a manager must build employee engagement, increase human capital and remove obstacles to productivity. In other words, a great 21st century manager must focus as much attention on managing the work environment as they do on managing people.

To transform the manager ranks, organizations must rethink almost every dimension of the manager's role. In this webcast, Towers Perrin will define and describe a new model of manager effectiveness that reflects the changing needs of both companies and their talent. Most organizations agree that managers are most effective when they focus on the performance of their people. This webcast will take the discussion another step, to a consideration of why a truly effective 21st century manager must build a work environment in which individual contributors have the ability and the freedom to take control of their own success.

Don't miss these webcast take away's:

Economic turbulence is a natural part of the business cycle and, in the past, has often triggered unilateral, across-the-board workforce reductions. While such cuts can improve the bottom line in the short-term, they can end up hindering future growth once the economy stabilizes and growth prospects improve. What have organizations learned from past downturns, to embrace a balanced approach in pursuing global markets and manage economic uncertainty? HR leaders are responding to the dual business focus on reducing costs while continuing to invest in growth. This webcast will discuss the results of Towers Perrin's 2008 Business and Workforce Challenges Pulse Survey, and how organizations are taking a fresh approach to optimize workforce effectiveness, while managing talent investment and economic risk more »

Talent engagement and retention is a business issue for healthcare because it creates a competitive advantage in two distinct ways. First, engaged people deliver an outstanding patient experience. Second, employees want to work for an organization that is known to engage and retain their talent - creating a hiring advantage. Healthcare leaders who understand what is most critical to engaging and retaining a scarce talent pool can take action and create both types of competitive advantage. Derrick Barton, the Center for Talent Retention's CEO, will share ground-breaking research on what is "most critical" to engaging and retaining new healthcare employees. Dawn Hudak, AVP, HR Services and Solutions for Norton Health Care and a participant in this study, will share actions their organization took to engage and retain their new talent. Stephanie Wood, Director of Leadership Development for Community Health Network, will share how they developed their managers and leaders' capabilities to engage and retain their talent and share their "taking action" success stories. All HCI members attending this webcast will be entered into a drawing to receive a copy of CTR's new Healthcare Employee Engagement Study results. more »