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Shift in Customer Care Strategies Triggers Growth in EMEA Contact Center Outsourcing, Notes Frost & Sullivan
Article:Given the lull in the global economic environment, growth in the Europe, Middle East and Africa (EMEA) contact center outsourcing market has been slower than it has been in the past.
Raghda Shaheen: Bridging Two Worlds -- America and The Middle East
Video:Raghda Shaheen, who works for the Dubai International Finance Centre, recently completed a four-week business and legal fellowship program at Wharton and the University of Pennsylvania law school.
Doing Business in Israel
Article:The country’s rich talent pool and technological know-how makes Israel a lucrative place to do business If security fears due to Israel’s position on the world map is keeping Indian companies away from investing in the country, then they are most certainly losing out on a host of benefits tha it has to offer.
Arab Human Capital Challenge: The Voice of CEOs
White Paper:Exceptional economic growth in the Arab region over the past decade has not coincided with equally buoyant labor and human resource development, raising obvious concerns for sustainable and balanced growth. Survey results reveal that only 38% of Arab CEOs believe that there is an ample supply of qualified national labor, which therefore translates to a heavy reliance on the recruitment of expatriates. The Gulf suffers the most from this insufficiency of skilled labor and therefore has the highest reliance on expatriates at 91%. Moreover, another key challenge as highlighted by Gulf CEOs is that the quality and productivity of expatriates is far superior then the national workforce at all management levels.