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Organizational strength is grounded in tacit knowledge. Knowing who our leaders are as human beings helps motivate and align our organizations.
My strategic initiatives (SI) team at Bellevue University has been involved in developing and deploying a social learning strategy since July 2010. The experience has produced some valuable lessons.
Zynga’s chief executive, Mark Pincus, got an earful from employees last month.
In dozens of e-mails to a companywide list, frustrated workers complained about the long hours and stressful deadline periods. The quarterly staff survey solicited 1,600 responses, with plenty of criticism, including one person who said he planned to cash out and leave after the initial public offering.
Mr. Pincus took note, going through the comments and highlighting select excerpts. At a Zynga meeting several days later, he read some of the most acerbic words. Mr. Pincus said he was aware of the problems, but needed the staff’s guidance to fix them.
In their book, Future Work: How Business Can Adapt and Thrive in the New World of Work, co-authors Alison Maitland and Peter Thomson, pose this important question. Are we ready to change the way we work? They believe that the changing needs of the workforce as well as the opportunities that technology offer, necessitate a radical change the way in the way we do business if we are to be successful.
