The Global Association for Strategic Talent Management
Financial Services
An HCI Practice Area
Next Webcast
There are no webcasts scheduled for this track at this time. If you'd like to suggest a topic, please contact HCI.
New Research
The Twain Shall Meet: The Human and Financial Sides of Capital
Research:At first glance, the terms "financial services" and "human capital" don't appear to have much in common. But take a closer look and one may find that the business strategies incorporated into Financial Services groups greatly benefit from the integration of human capital. PricewaterhouseCoopers LLP provides industryfocused consulting services for private and public clients. Their main arms include Advisory, Audit and Assurance, Tax, Human Capital, and Transaction services. PwC is a global firm, with over 140,000 partners and staff in more than 140 countries, allowing them to service a variety of clients from around the world. The Human Capital Services group at PwC believes that an integrated approach is best when mixing financial services business strategy with human capital. In this presentation, Directors Monica Oldham and Christine Ayers, through a series of poll questions, examine the human capital needs of financial service groups, and present case study examples showing how their integrated approach works.
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Webcasts on Demand
The Twain Shall Meet: The Human & Financial Sides of Capital
Webcast:Never say, "never the twain shall meet," attest experts in financial effectiveness, with respect to finance and human capital. In fact, when just a few years ago human capital was an afterthought, now the finance function recognizes that intertwining human capital into a comprehensive methodology to improve financial effectiveness predictably achieves results by design.
Hear how senior-level Human Capital professionals from PricewaterhouseCoopers Business Advisory Services have collaborated with financial management leaders, using competency assessments and modeling, Finance Academies, mentoring and other financial tools to improve financial effectiveness at the CFO level, at the federal government level, and in commercial sectors. Human capitalists, bring a finance person with you to this webcast! more »
Building Today's Leaders for Tomorrow's Success: Leadership & Talent Development at Principal Financial Group
Webcast:Principal Financial Group has been listed in the top 100 companies to work for by Fortune, Computer World, Training Magazine and Latina Style--what makes this retirement and financial services organization so great? One reason is its commitment to personal development, a core value, as demonstrated by a host of formal, informal and relational development initiatives for employees at all levels. An example of this commitment is the annual Development Weeks initiative that includes more than 20 sessions as part of the "kick-off" to the organization's development planning process. In 2007 nearly 3,500 employees signed up to participate in one or more sessions. more »
Meeting High Volume/High Turnover Challenges in Financial Services
Webcast:The Financial Services industry is home to some of the highest turnover positions in the U.S. labor force. Annual turnover in a U.S call center generally ranges from 60-100 percent, dwarfing the average attrition rate. Yet, as discussed in the previous event in this series, these positions are vital to corporate success. Learn how the best companies are meeting these high volume recruitment needs by cutting down on turnover, making workforce planning work and implementing creative recruitment strategies that allow them to tap people with the right skills and personal attributes in a variety of new ways. more »
Selling in Customer Service Roles - Is it a Reality?
Webcast:The financial services industry includes a variety of important customer facing positions - from call center operators to bank tellers to loan officers - all of which have evolved. Companies now recognize that these positions have the opportunity to directly impact their bottom line with sales opportunities, as well as provide them with a key competitive differentiator - the ability to provide exceptional customer service - in what has become a heavily commoditized market. more »
Labor Trends in Financial Services
Webcast:Thirty-seven percent of financial service executives expect their company to increase its workforce in 2006, according to a recent survey from the Association for Financial Professionals. Given that, the challenges associated with Human Capital Management become even more critical for companies in the competitive financial services realm. Join us as we kick off a yearlong series in the HCI Financial Services Solutions learning track with a look at four critical issues in this important industry. The series begins with a look at labor trends in financial services. What are the hot skills, what's the going rate and where should companies be looking for the best talent. Each of these issues will be discussed by our panel of expert advisors and topical guests. more »
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