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A leading retailer stops the revolving talent door! Best Buy determined how to retain their best talent and strategically develop and match energized talent with critical positions needed by the organization. To do this successfully, Best Buy combined coaching and career development with workforce planning from a talent perspective. With a vision to "make life fun and easy," for customers and a workforce of 80,000 strong, Best Buy aligns energized talent with business priorities, ultimately seeing a positive change carried through to their consumers. Hear how Best Buy applies career development to strategically place talent within the company, and stay in touch with outplaced talent to support their brand. more »
Do your customers come back and promote your brand because of your retail talent? Does your talent drive changes needed for your customers? Since talent is fundamental to customer loyalty in the retail business, leveraging multiple generations can transform your culture and distinguish your brand. Attracting and identifying the right talent brings game changers into your retail organization... retaining them requires adapting your engagement strategy to benefit from their best energy and aptitude. Are you taking the right steps to attract, retain and protect your retail talent investment?
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In a down economy, your talent makes the difference between dismal sales and profitable success. Leading retailers are hiring top talent while slashing costs to boost business performance against the competition. Hear success stories from AMR's research, to build your own winning business case for acquiring the best talent. Join Janet Sherlock from AMR Research and Marcus Curl from Taleo for a live one hour presentation to learn how your business can thrive in uncertain times with talent management. Plus, take advantage of this opportunity to ask Janet and Marcus questions that pertain specifically to your organization.
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Key for retailers riding out a recession is managing and maintaining their brand. Leading retailers adjust and use branding to engage and retain customers and employees alike. Communicating to both parties what they should expect in such times aligns changing strategies and expectations, driving service and a better overall experience. When service and experience are the major brand differentiators, how are retailers communicating and executing their brand strategy at the front-line? Join us to explore what leading retailers are doing to manage brand expectations, and talent and customer loyalty in the current economy. more »
With CEO turnover of nearly 60 percent, energized boards of directors have been taking a more aggressive role in succession planning (Chief Executive and Hay Group). Galvanized by an increasing emphasis on governance, a guided collaborative effort can result in a seamless and successful transition. But what keeps the process from becoming a tearful tug of war that sows discord and disruptive politicking throughout the organization? According to a survey by the Center for Board Leadership, 50 percent of public, private and nonprofit corporate boards reported having a succession plan in place, and nearly half of the respondents considered themselves "less than effective" in the area of CEO succession. This webcast will cover how to continually monitor current and future business needs, carefully nurture a leadership pipeline, and ensure that each potential candidate is given regular and meaningful board exposure. Your next generation of retail executives are out there...do you know who they are?
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The most successful retail and service talent are not only knowledgeable about what they're selling and who they're selling it to, but they also can quickly "dial in" to the more subtle needs and emotions of their customers and respond appropriately. While we know how important customer service is to sustaining success in the retail industry (and spend millions each year to improve it), many still struggle to create a consistently effective customer experience. We overlook a few basic emotional competencies that can make the difference between average and outstanding sales and service talent. Based on the ground-breaking research of Daniel Goleman, this webcast will explore the importance of emotional intelligence in sales and service. You'll hear the latest research and insights into developing emotionally intelligent sales and service staffs with the self-awareness, empathy, influence, and service orientation to consistently deliver outstanding customer service, and the results created by exceptional service. more »
How can high performing retail climates be created or undermined? External climate impacts everything, from global economies to what people decide to wear and eat. And just like the climate outside, the internal climate of your team or organization directly affects people's performance, customer loyalty and profits. This webcast will discuss climate factors that are critical to driving retail success. You'll learn how field operations affects key performance indicators, such as same store sales, manager turnover and employee theft. Hay Group case studies will demonstrate how engaging climates produce significantly more profits than neutral or de-motivating climates. You'll discover what differentiates the leaders of high performing from low performing regions, actionable items to close the gaps for lower performing operations, and the ROI of energizing climates for high-performing leaders. more »
Retail executives are re-inventing business models to compete in new ways. For HR to partner and consult on the talent execution of retail business strategy, it requires keeping up with the latest language and thinking executives are formulating. HR is being asked to re-define "the long view" in workforce planning, use unprecedented flexibility to adjust underway, and demonstrate results quickly. Tapping Gen X & Y talent who change jobs with unprecedented frequency and are more demanding of work engagement, challenges initiatives in staffing, career progression, talent retention and development. This webcast will help your talent planning keep up the pace in surprising ways demonstrated by retail leaders and new pioneers. more »