The Global Association for Strategic Talent Management
Emotional Intelligence and Human Capital
An HCI Learning Track
Next Webcast
The United States Air Force (USAF) recruiters were suffering from high rates of first-year turnover. In their efforts to increase recruiter retention, the USAF used MHS’s EQ-i assessment of emotional intelligence to study the differences between successful and unsuccessful recruiters. Using their findings from the study, the USAF developed a pre-employment screening system that led to a 92% reduction in first-year turnover and resulted in $2.7-million in training cost savings in the first year alone. more »
Live:
Wednesday, Sep 15 2010 3:00pm EDT 
Recasts:
Thursday, Sep 16 2010 7:00pm EDT
Thursday, Sep 16 2010 11:00pm EDT
Friday, Sep 17 2010 3:00am EDT
Friday, Sep 17 2010 7:00am EDT
Friday, Sep 17 2010 11:00am EDT
Webcasts on Demand
EI- Where Moral and Financial Intelligence Intersect- A Case Study from American Express 
Webcast:
When organizations measure performance, top line revenue and sales performance is high profile. When you’re selling money, moral and financial intelligence intersect; caring about customers’ investment anxieties draws on emotional intelligence. How does Emotional Intelligence predict and improve the results from your sales talent? A case study from American Express reveals how they leveraged emotional intelligence to improve sales performance. more »
July 1, 2010 by Heather Masterson | comments (1) | permalink |
(4 votes)
How EI Competencies Lift the Bottom Line
Webcast:
In this economy all eyes are on results. So people are paying more attention than ever to how results are achieved. Successful implementations of Emotional Intelligence (EI) as a critical organizational competency have led to bottom line results in a variety of organizations, including the U.S. Air Force, American Express, and Air Canada to name a few. Why and how did these companies introduce EI as a critical organizational competency? How does EI become part of talent and leadership development and become applied to create a thriving performance culture? more »
Emotionally Intelligent Leadership: Implementation and Success at American Express
Webcast:
Research shows that emotionally intelligent leaders are more effective at driving talent engagement and organizational performance. You've got a large global enterprise and want your leadership to develop and apply EI competencies-where do you begin? How do you check for success along the way? If you knew in advance lessons learned from leading organizations, how would you incorporate those into your implementation? If your C suite gives you 25 weeks to complete a pilot that improves leadership effectiveness what would you do? more »
Better Decision-Making Using Emotional Intelligence
Webcast:
Business outcomes rest on good decisions made by leaders and teams. If you question how some decisions get made in your organization, either by leaders or in meetings, there may be a lack of emotional intelligence in play. In the absence of emotional intelligence, decisions can be myopic, biased, or made by "group think" with no clear thinking, listening, or examination of data really going on at all. Wrong decisions can damage business opportunities, and choosing the wrong fork in the road can lead to a "death spiral" for the company. more »
(1 vote)
The Great Workplace: How Emotional Intelligence Supports Performance
Webcast:
Three differentiators of the high performance organization correlate strongly with emotional intelligence-emotionally intelligent talent, the nature of the work they do, and the purpose people see in their work. Selecting emotionally intelligent talent (especially for managerial positions), and designing work to encourage creativity both contribute to talent who aspire to a larger shared purpose. more »
Leadership Is a Relationship: How Emotional Intelligence Is a Prerequisite to Exemplary Leadership
Webcast:
Leadership is a relationship between those who aspire to lead and those who choose to follow. It's the quality of this relationship that matters most when we're engaged in getting extraordinary things done. Strategies, tactics, skills, and practices are empty without understanding the human aspirations that connect leaders and constituents. A leader-constituent relationship that's characterized by fear and distrust will never, ever produce anything of lasting value. more »
How Effective Leaders Coach with Compassion (vs. Coach for Compliance)
Webcast:
Great leaders inspire us to be at our best and move beyond to achieve break-through performance. Although great leaders talk of strategy and competition, they are in tune with others around them and establish a deep emotional connection called resonance. These leaders' emotional intelligence allows them to create and nurture these resonant relationships. They use their EI as a path to resonant leadership through mindfulness, hope and compassion. more »
The EI Edge: Leadership with Optimism, Courage and Joy
Webcast:
Enjoyment, engagement, and affiliation enable people in organizations to thrive. What sustains charismatic leaders with optimism, courage and joy to create a talent-driven organization? Does this "soft stuff" make up the hard core of effective leaders? The fields of positive psychology and emotional intelligence have established that leaders who effectively express themselves and relate well to others have an "adversity advantage" because they see opportunities in every challenge, and connect with people's hearts to build shared vision. more »
Emotional Intelligence and Sales Results
Webcast:
Selling based on the probabilities of tragedy striking is arguably one of the most challenging areas in sales; yet the insurance industry is based on that...in part. How do successful insurance agents work through their own conflicts and empathize with their prospective customers to create a bond based on empathy and understanding, supported by ongoing service? Hear how sales training in the life insurance industry can leverage EQ competencies to build customer loyalty and deliver business results. This webcast will discuss how EI competencies boost sales strength for all industries. more »
Innovation and Emotional Intelligence
Webcast:
Today's shortening product life cycles call for continuous innovation from your talent. Research indicates that emotion influences flexible, thorough and careful thinking, creative problem solving and decision making-all elements of innovation (Isen, U of Stanford 2000). Aspects of emotional intelligence such as "social radar" and perceptual clarity are conducive to out-of-the-box thinking, team break-throughs and good salesmanship. more »
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Diana Durek
Senior EI AdvisorMulti-Health Systems, Inc. (MHS)
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