The Global Association for Strategic Talent Management
Retail
An HCI Practice Area
Next Webcast
There are no webcasts scheduled for this track at this time. If you'd like to suggest a topic, please contact HCI.
New Research
Succession Without Tears: C-Suite Retail Planning
Research:CEO Succession planning is important in any
industry, but can be especially challenging in
retail. Many of the trends in the corporate world
are moving opposite those in retail, where it is
often difficult to find talent with the right experience
and skills. In this executive summary, three
members of HayGroup offer ideas and solutions
for developing strong CEO succession management
plans.
Kathy Cavallo, senior consultant in leadership and
talent practice, Jeffrey Kirschner, PhD., senior
consultant, and Craig Rowley, vice president in
retail industry, all present techniques for identifying
an organizations ideal CEO role profile,
grooming internal candidates and choosing the
right candidate for CEO. They offer plans for both
long-term and emergency succession planning.
In retail's uncertain market, a CEO with the right
experience an expertise can make a world of different.
Cavallo, Kirschner and Rowley can help
your organization create a solid succession management
to ensure you're on the right track.
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Webcasts on Demand
Retail Career Development and Retention: Inplacement to Outplacement
Webcast:
A leading retailer stops the revolving talent door! Best Buy determined how to retain their best talent and strategically develop and match energized talent with critical positions needed by the organization. To do this successfully, Best Buy combined coaching and career development with workforce planning from a talent perspective. With a vision to "make life fun and easy," for customers and a workforce of 80,000 strong, Best Buy aligns energized talent with business priorities, ultimately seeing a positive change carried through to their consumers. more »
How Smart Retailers Leverage Talent to Drive Profitability
Webcast:
Do your customers come back and promote your brand because of your retail talent? Does your talent drive changes needed for your customers? Since talent is fundamental to customer loyalty in the retail business, leveraging multiple generations can transform your culture and distinguish your brand. Attracting and identifying the right talent brings game changers into your retail organization... retaining them requires adapting your engagement strategy to benefit from their best energy and aptitude. Are you taking the right steps to attract, retain and protect your retail talent investment? more »
Winning Retailers Challenge the Economy and Invest in Talent Acquisition
Webcast:
In a down economy, your talent makes the difference between dismal sales and profitable success. Leading retailers are hiring top talent while slashing costs to boost business performance against the competition. Hear success stories from AMR's research, to build your own winning business case for acquiring the best talent. Join Janet Sherlock from AMR Research and Marcus Curl from Taleo for a live one hour presentation to learn how your business can thrive in uncertain times with talent management. more »
Maintaining Brand in a Recession: How Your Talent Distinguishes the Customers' Experience
Webcast:
Key for retailers riding out a recession is managing and maintaining their brand. Leading retailers adjust and use branding to engage and retain customers and employees alike. Communicating to both parties what they should expect in such times aligns changing strategies and expectations, driving service and a better overall experience. When service and experience are the major brand differentiators, how are retailers communicating and executing their brand strategy at the front-line? more »
(1 vote)
Succession without Tears: C-Suite Succession Planning in Retail
Webcast:
With CEO turnover of nearly 60 percent, energized boards of directors have been taking a more aggressive role in succession planning (Chief Executive and Hay Group). Galvanized by an increasing emphasis on governance, a guided collaborative effort can result in a seamless and successful transition. But what keeps the process from becoming a tearful tug of war that sows discord and disruptive politicking throughout the organization? more »
The Power of Emotional Intelligence in Sales and Service
Webcast:
The most successful retail and service talent are not only knowledgeable about what they're selling and who they're selling it to, but they also can quickly "dial in" to the more subtle needs and emotions of their customers and respond appropriately. While we know how important customer service is to sustaining success in the retail industry (and spend millions each year to improve it), many still struggle to create a consistently effective customer experience. more »
What's the Retail Forecast? Climate Drivers and Tests of Success
Webcast:
How can high performing retail climates be created or undermined? External climate impacts everything, from global economies to what people decide to wear and eat. And just like the climate outside, the internal climate of your team or organization directly affects people's performance, customer loyalty and profits. This webcast will discuss climate factors that are critical to driving retail success. You'll learn how field operations affects key performance indicators, such as same store sales, manager turnover and employee theft. more »
Re-inventing Retail: Implications for Talent Planning
Webcast:
Retail executives are re-inventing business models to compete in new ways. For HR to partner and consult on the talent execution of retail business strategy, it requires keeping up with the latest language and thinking executives are formulating. HR is being asked to re-define "the long view" in workforce planning, use unprecedented flexibility to adjust underway, and demonstrate results quickly. more »
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Vice President, HCI Communities & EducationHuman Capital Institute (HCI)
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