Employees that consistently give additional discretionary effort to their tasks can propel performance forward. It all begins with the employee experience that will keep employees invested in their work and loyal to their organization. Learn how enabling and training your employees prepares them to take on new challenges, and recognize how to identify and address low engagement and employee burnout.
Recommended Employee Engagement and Experience Resources
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HighGround sponsored a webcast in March that featured Sam Stern and Michelle Rashid. In each of their presentations, the speakers used well-known books as a jump off point. Sam referenced two books that seek to explain what motivates us, Drive and The Progress Principle, to connect employee experience to customer success. Michelle shared that her company used The Advantage, which talks about organizational health, as the basis for developing Virtuoso’s new engagement program.
According to Dow, once they understood their employees’ needs at a more human level, they were able to not only recognize, but recognize with purpose. By successfully understanding how to connect the head and the heart of their employees ...Read more
Learn how aligning with purpose leads to passion, and passion leads to happiness, and then happiness leads to productivity, which naturally leads to results that are beneficial to the person and organization itself.
Explore tools and techniques for listening to employee needs, a framework for creating a differentiated employee experience, and discover examples of aligning people strategies to specific employee life stages.
Explore the importance of using customer and employee data to provide feedback to employees about their contributions to customer experience delivery, how firms can help managers use the same data to coach employees and improve their teams' performance, and learn about new emerging ways for firms to track employee experience that help them identify opportunities to better support employees.
Executive burnout and derailment are at record numbers – in some sectors 75% of executives say they can’t see themselves in the same job in five years. According to Harvard Business Review, burnout is costing approximately $190 billion a year in healthcare spending in the US. Other systematic costs include high turnover, low job satisfaction, and low productivity. Moreover, the majority of executives state they are physically or emotionally depleted.
Discover how to match high expectations with a high degree of empathy, how to inspire a new path to productivity, and how to nurture a workplace environment that helps people reach their ultimate potential.
The concept of replacing United Airlines’ quarterly performance bonuses with a lottery program didn’t last three days, much less come to fruition, due to some severe backlash from the company’s thousands of employees.
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