In this signature research, conducted in partnership between the Human Capital Institute and Lee Hecht Harrison, we explore the current and planned future state of performance management and the importance of manager accountability. In a study of over 350 organizations, we found:
- There is a disconnect in where performance management processes are now (annual reviews and ratings of past performance) to where HR practitioners want to them to be (in-the-moment managerial coaching).
- Most managers are not trained or held accountable for performance management and managers are not meeting the expectations that are placed upon them.
- Organizations that develop and support their managers to be coaches report greater financial successes and satisfaction with their performance management process.