It’s a virtuous cycle; employee engagement translates to customer satisfaction, which translates to business value. In this keynote video, Lorne Rubis, Chief People Officer at ATB Financial, shares the inspiring story of how a major Canadian financial services firm used the power of employee recognition to bounce back from an 11% drop in engagement scores and achieve its best financial results to date.
Key insights include:
- An inside look at how ATB designed its “Everyday Heroes” recognition platform to enable cross-functional recognition.
- ATB’s unique practice of enabling employees to recognize colleagues for work specifically related to a major IT project.
- A discussion of how ATB is using this platform to recognize behaviors and attributes in alignment with business strategy.