Due to the popularity of our previously published white paper “The ROI of Skillful Conversation: Relationship Advice for Measurable Business Results,” Fierce, Inc. is expanding on the topic. This supplementary white paper explores the evaluation of programs using Return on Expectations (ROE) in addition to Return on Investment (ROI).
Fierce believes ROI is one piece of the evaluation puzzle, while ROE represents the entire picture. In other words, ROE is a comprehensive assessment comprised of the individual pieces of an overall learning strategy as well as how they fit together to achieve results.
This supplementary paper from Fierce, Inc.:
- Looks at the history of ROI in training assessment
- Examines ROE and the big picture of learning evaluation
- Offers steps for establishing the ROE process
- Pinpoints key differences between ROI and ROE and when to focus on each