Research:
Many corporations today understand that business
success relies on customer satisfaction, and that
customer satisfaction is directly related to how diligently
employees work. Therefore, many corporations
are modifying their incentive plans so that
they are based on customer satisfaction and
employee achievement.
Patricia K. Zingheim and Jay R. Schuster, the
authors of High-Performance Pay: Fast Forward to
Business Success and partners of Schuster-
Zingheim and Associates, Inc., specialize in creating
and implementing new incentive plans.
Additionally, they understand how to effectively
communicate new plans to employees.
Zingheim and Schuster have developed seven leadership
accountabilities for successful incentives, as
outlined in Figure 1. Using these steps, managers
and those in leadership roles should be able to initiate
new incentive plans that will be accepted and
embraced by the organization and employees alike.
