Deborah Konitsney the Director of Organization Research at Kaiser Permanente discusses how Kaiser Permanente has taken on the task of building a high-performance culture by developing a comprehensive model for performance.
The process included gathering both quantitative and qualitative data from high performing departments, and using the data to make a model based on the workplace environment in these departments. The four most important factors that were found to contribute to a high-performance department were the following:
- The management
- Team interaction/dynamics
- Individual colleagues/teammates