Webcast:
Technology has never been more conducive to supporting the HRSS model. Karen Francks, Manager, HR Services, Pepco, knows this first-hand; having been present at the creation and subsequent dismantling of Pepco Holdings (PHI’s) earlier shared services call center 12 years ago due to a lack of enabling technology and the ability to outsource functions. However, the dismantling and outsourcing unexpectedly shifted HR service delivery onto the backs of high-cost business partners. Today’s new Cloud enabling options have significantly strengthened the business case for a next-generation model – playing an increasingly critical role in managing HR business processes and delivering services. This session will discuss:
- The evolution of HR service delivery models and the limitations of each – or, “how we got there from here”
- How next-gen technology-enabled HRSS is more than a pendulum swing due to full-service, integrated solutions that increase service and lower costs
- Steps for successfully integrating a new technology platform
Webcast on Demand
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Presenters
Karen Francks is the Manager responsible for the HR Services & Disbursements teams at Pepco Holdings, Inc. (PHI). PHI is a holding company for three utilities in the Washington, D.C. and mid-Atlantic regions. She joined PHI in 1981 and has held prior positions in Customer Service, Safety, and various Human Resource leadership positions.
Karen’s most recent position was created in the Fall of 2010 when PHI completed a major reorganization that resulted in the creation of a Support Services function. Within that new function Karen has responsibility for various HR services, Accounts Payable, and Payroll. The creation of this new organization officially began in January 2011 and is progressing nicely!
Karen graduated from Goldey-Beacom College with a Bachelor’s in Business Administration and from Widener University with a Master’s in Human Resources. In addition, she is also a certified Senior Professional in Human Resources (SPHR) and a Birkman Consultant.