What is more important to you: your customers or your employees?
According to the latest research, your company doesn't have to choose; the two are inextricably linked.
Many companies today prioritize the customer experience (CX) in every facet of their business — often at the expense of the employee experience (EX). Why?
Because "the employee experience" still seems intangible to many organizations. Every day, the employee experience collides with the customer experience — affecting how employees "show up" to work, your company's KPIs, and, ultimately, how customers interact with you — but it's been hard to measure, improve, and impact exactly how.
Join the employee experience experts in this webcast to learn:
The “intangibles” of CX and EX and their value for your organization
What goes into a positive employee experience and how to measure its impact on your customer experience—and your business’s bottom line
Success stories and actionable advice from those using the EX to improve their CX
According to research by LinkedIn, 70% of U.S. employees wouldn’t work at a leading company if it meant they had to tolerate a bad workplace culture. It should come as no surprise then that creating a positive organizational culture is a high-priority initiative for HR leaders today. There are a few reasons why.
Discover the proven DROP method for facilitating on-the-job learning, learn the role of feedback and goal setting in employee success, and explore model success stories from talent consultants and performance management experts.