Webcast:
What kinds of corporate cultures are common to best-performing organizations? Does being customer focused really matter? Today's high performance organizations are looking at changes in not just sales and marketing departments, but in all provinces of an organization to make customer service a global corporate initiative. This breed of elite corporation knows that customers are everyone's responsibility and the language of the customer is key. Approaching the consumer as a cultural challenge is a hallmark of the most successful high-performance companies in the world.
This webcast will focus on organizations that see their customer satisfaction as a direct link to their bottom line-a concept that seems wholly obvious and yet is often sidelined to the sphere of the sales group. We'll examine real life examples and see how corporations are driving both their customer profitability and simultaneously their employee loyalty by creating customer-centric cultures.
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Presenters
Bud Bilanich's pragmatic approach to business, life, and the business of life has earned him the title The Common Sense Guy, and made him one of the most sought after speakers, consultants and executive coaches in the USA!Dr. Bilanich's work focuses on improving the performance of individuals, teams and entire organizations. Bud is Harvard educated, but has a no-nonsense, common sense approach to his work that stretches back to his roots in the steel country of Western Pennsylvania.His consulting and coaching clients report that he is full of practical, useful common sense advice that they can put to work immediately. Audiences leave his Common Sense Keynotes armed with fundamentally sound, common sense ideas and the motivation to put those ideas to work.Bud has 30 years experience in the organization effectiveness field. He has worked with clients in the US, Canada, Latin America, Europe, Australia and Asia. His clients include Pfizer Inc, Johnson and Johnson, Abbott Laboratories, Schein Pharmaceuticals, PepsiCo, General Motors, UBS Financial Services, AXA Advisors, Citicorp, JP Morgan Chase, AT&T, Pitney Bowes, Dana Corporation and The Boys and Girls Clubs of America.