Creating Organizational Excellence through Customer Experience

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Author: Lior Arussy | Source: Strativity Group | Published: October 14, 2014

The real power of organizations is their ability to create excellence, to differentiate themselves and–as a result–to build strong customer loyalty, earn repeat business, and charge a premium for their goods and services. This power (or lack of it) is directly linked to the quality of millions of Daily Choices made by employees.