Can your organization survive a brain drain? When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge—much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. In this HCI Keynote video, Dorothy Leonard, author and Professor Emerita of Harvard Business School, shares original research, case studies, and practical advice on how to understand and combat the loss of critical knowledge as the tsunami of “boomer” retirements continues.
- Educate yourself on what “Deep Smarts” are and how to identify who has them in your organization.
- Think beyond the cost of merely filling a seat to replacing the experience-based, business-critical knowledge your people take with them when they leave.
- Discover how Boeing and other organizations are approaching knowledge transfer challenges.
- Learn a practical approach for diagnosing, prioritizing, and solving knowledge management issues at your organization.