Presented By: John Avella Ed.D | Webcast Aired: February 26, 2009
Encouraging customers to return continuously and become a lifetime income stream for your organization depends largely on emotional engagement and connection with your service talent. Earning customer loyalty results in customers bragging about your organization- this word of mouth advertising is the most effective and cost-efficient form of advertising. Managers who coach their talent to develop loyalty see substantial improvements in talent retention. These powerful competitive advantages help loyalty leading companies grow at twice the rate of their competition. If you are a leader, manager or responsible for customer and talent retention, this webcast is for you!
Don't miss these webcast take aways:
Talent assessment and development processes to achieve customer loyalty