Influencing forces at work today are culminating in a renewed focus on getting HR service delivery “right” to drive better engagement and talent outcomes. Having effective HR service delivery requires going beyond just efficiency. It now mandates that HR organizations drive a great customer experience that
supports the overall talent strategy.
This paper provides a framework for what it takes to drive a great customer experience with HR service delivery, and identifies some of the key challenges organizations are facing.
In this podcast with Jake Soliman of Aon, we discuss the crucial next steps that take place after an organization has opted to implement a cloud-based integrated HR solution. Jake shares best practices for securing buy-in from leadership, ...Read more
There is a worldwide stigma attached to HR that stays with us despite our best efforts. The negative PR image is that we’re stodgy bureaucrats who exist merely to stand in the way by pushing paperwork instead of progress. As we work as an practice to alleviate this negative stigma, we understand that there are two highly-beneficial ways to break this horrible image: create processes that are seamless where we work in the background, or place ourselves in the role of problem solver, standing in front of the C-suite team to lead from the front.
Workforce Planning is the business process of projecting labor supply based on where you are today, capturing labor demand for where you want to go, comparing the two, analyzing costs, and aligning the organization on the actions to take to ...Read more