Senior Consultant, Hay Group Employee Research Division
Webcast On Demand
You’ve heard business leaders say it many times: happy employees lead to happy customers. Herb Kelleher, founder of Southwest Airlines, observed for instance: “A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time; it is just the way it works.”
In this webcast, we’ll delve into our global employee opinion database and experience with organizations around the world to explore the employee-customer relationship and unpack the connection.
What aspects of the work environment have the greatest impact on customer experiences?
If organizations better engage and enable their employees, how quickly can they expect to see gains in customer satisfaction and sales?
To what extent do more positive customer outcomes also reinforce employee engagement levels?
You’ll come away with insights that can help you build a stronger business case for engaging and enabling employees and maximize the return on your investments.
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