We are in the midst of a major transformation in the workplace. In the industrial era, the focus was on task-oriented laborers whose primary output came from their hands. In the information age, knowledge embodied in employees became a central component of the economy.
Now we are entering the cognitive era. In this new era, in which machines are able to learn, reason and interact with humans naturally,1 the boundaries between people and technology become blurred.
Sports teams have a lot in common with business organizations. As we see every day on ESPN, those who become the best performers in athletics continually seek out the highest performing coaches. That’s the reason many Olympic athletes work with coaches who are former Olympians themselves. So what can business leaders learn from the coaches they admire?
To build an engaged workforce, it is more important than ever to understand and act upon employee ideas, needs and concerns. Today, emerging internal and external social platforms make it easier to capture, analyze and reveal potential workforce ...