September 29, 2009 | Steve Bartomioli, Sarah Siegel, Brenda Wagner, Darlene Fagerstrom
Come learn how IBM was inspired to create its Manager Feedback Program. In 2004,IBMers around the globe were communicating, collaborating and kicking around ideas for improving IBM. It was WorldJam2004 and nearly 60,000 IBMers were jamming. Through this high-profile event, the single, most highly rated idea across IBM was to introduce a way for employees to provide feedback and insight about their manager's effectiveness. WorldJam2004's most highly rated idea, was then launched in 2005 giving employees a systematic, consistent way for employees to provide constructive insights and giving managers recommended actions for improvement. Components of this unique program include: IBM's Manager Feedback Program Form: A structured survey program, where employees provide quantitative and qualitative feedback about their manager's effectiveness; Manager Feedback Program Report: How managers receive insights into their people management strengths/weaknesses and Manager Feedback Program Development Guide: Provides an array of learning resources to improve people management skills and leadership capabilities. IBM will share lessons learned in running this grand-scale global program, now in its fifth year and reaching 394,000 IBMers and generating reports to 48,000 IBM managers. Listen in to learn how IBM is turning employee feedback into action for the development of their people managers.