Employees Are Key to Customer Loyalty - Here's Why

March 10, 2014 | Lior Arussy and Ed Murphy, Strativity Group | Strativity Group, Inc
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Engaged employees deliver better customer satisfaction and profits. This axiom sounds logical, but despite a multitude of arguments and research, empirical evidence of the linkage between customer actions and employee engagement is still missing. As a result, many executives are saying the employee engagement concept will result with tactical improvements at best.