Engagement continues to be an ongoing initiative for organizations, and the desire to better understand what drives it, how it can be grown, and how it can be sustained remains a key objective for leaders. At Twitter, technical HR and data analysts have joined forces to collect continuous multichannel feedback in an effort to produce accurate and actionable insights to drive the business. This keynote presentation featuring Shane McCauley, the Director of People Systems and Analytics at Twitter, and Armen Berjikly, the Founder and CEO of Kanjoya, will explore the impetus for Twitter’s new approach to engagement, and the most important lessons learned along the way.
- Learn how to improve efficiency by eliminating manual scoring of unstructured text data such as surveys, performance reviews, and social media.
- Explore ways to incorporate qualitative factors like emotion and intensity into traditional quantitative analysis to reveal the intent of employees.
- Find out how to source data from a variety of sources and identify real-time business insights within departments, divisions, and manager networks.