At many organizations, front line leaders are not consistently receiving the training, tools, and resources they need to effectively engage their teams and drive productivity. In this HCI Keynote, Heather Boatman, SVP of Organizational Strategy and Development at Burlington Coat Factory, shares how this leading retail chain is solving this challenge.
Key insights include:
- Burlington’s four part solution for developing and empowering front line managers
- How to promote direct, open and honest communication between senior leadership and managers
- Burlington’s technology enabled “Brag About It” employee recognition program