Organizations in ever-increasing numbers are striving to create a work experience that motivates employees, aligns these resources to business goals, and measures the impact of these efforts. Over the past two decades, employee engagement has served as a measure of work experience and consistently been shown to be related to increased employee retention, workplace safety, performance, quality, customer satisfaction, sales results, and financial growth.
We all know the transition to Cloud HCM (human capital management) has been wide-spread and transformational for many organizations across the globe. Nearly every HR department I talk with has either moved their HR applications, is in the process of moving or is assessing their ability to move upwards into the cloud. But, for those that have made the leap, has it had the intended, positive impact on HR’s service delivery capability?