In this Executive Interview, Kathie Miller, Senior Vice President, Global Learning and Communications at Nielsen, discusses how the Global Business Services function has played a critical role in the change management efforts Nielsen focused on between 2006 and 2012. Don’t miss these takeaways:
- Discover how the client experience was the guiding objective around crafting communications campaigns and organizational shifts.
- Recognize how constant communication helped support employee engagement.
- Explore the transformation into “one Nielsen” that consolidated many different businesses, divisions and cultures into a single, standardized set of values.
- Learn about the structure and use of “Culture Champions” to support Nielsen’s engagement goals.