Webcast:
Customers who interact with a global enterprise want to know they will have the same service experience whether they are in Dubai, the UK, or Bangkok. Hear how a world-wide travel agency used a customer needs analysis to re-design their global training for customer service, and incorporated a new service standard into their culture and brand, brought to life by their talent. Discover how they successfully deliver a consistent customer experience that also respects customers' cultural preferences. You'll learn how your pivotal service talent, whether they are interacting with procurement or individual customers around the globe, can demonstrate aligned service competencies to expand your brand and marketshare.
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Webcast on Demand
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Presenters
Barbara Patterson is Vice President of Talent Management & Executive Development for Carlson Wagonlit Travel (CWT) and resides in Paris, France. CWT is the world's leading travel management company with operations in more than 150 countries, annual gross sales of $21.4B and 18,000 employees worldwide.
In her current role, Barb focuses on building strategic talent management practices that positively impact CWT's ability to attract, retain and drive performance of top talent. She and her team do that by providing leading-edge solutions aimed at increasing leadership capability, cultivating a high performance organization, and achieving superior business results.
Prior to joining CWT in 2003, Barb worked as a consultant supporting organizations in preparing leaders and their teams to meet the challenges and opportunities they encounter as they execute business strategies.
In addition to her work with corporate organizations, Barb also spent many years teaching in the personal development arena. She was trained in Adlerian Psychology and taught/coached participants on a national basis, through both public and private seminars, to enhance their ability to create even greater effectiveness in the areas of relationships, work and community.
Throughout her career Barb has worked in key leadership roles in Human Resources, Learning and Organizational Development and has worked throughout the globe.