Customers who interact with a global enterprise want to know they will have the same service experience whether they are in Dubai, the UK, or Bangkok. Hear how a world-wide travel agency used a customer needs analysis to re-design their global training for customer service, and incorporated a new service standard into their culture and brand, brought to life by their talent. Discover how they successfully deliver a consistent customer experience that also respects customers' cultural preferences. You'll learn how your pivotal service talent, whether they are interacting with procurement or individual customers around the globe, can demonstrate aligned service competencies to expand your brand and marketshare.
Don't miss these webcast take aways:
Coach and reinforce service competencies to sustain application of learning in performance