Times change, but Four Seasons’ dedication to perfecting the travel experience never will. Our highly personalized 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. Our deeply instilled culture, personified by our employees, continues to get stronger; our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always. The company has grown from a single hotel to 99 in 41 countries, and we now have over 45,000 employees worldwide.
Constant change is the reality of today’s global landscape – especially for organizations like Four Seasons who have a uniquely broad global reach. In addition to the tumultuous economic and political change that affects the hospitality business, the industry is undergoing huge changes driven by large mergers & acquisitions and market disruptors like AirBnB and VRBO. Finally, within HR, an avalanche of new technology offerings and a focus on challenging traditional HR processes has made Leadership Development and Talent Management a hot spot for change and evolution. Four Seasons is world renowned for our focus on people, and the changing landscape means we also have to adapt to ensure we are providing the very best leadership development to our amazing employees globally. How are we refining our focus while still not losing the core of what has helped us succeed over the last 55 years?
You will learn about:
- How Four Seasons approaches leadership development - from junior pipeline to senior leaders
- Growing your talent management strategy from organizational strategy
- Integrating technology and work systems to support your leaders (instead of burdening them!)
- Taking an objective approach to analyzing your current systems and processes
- Separating what matters from the noise