Is your organization struggling to lower the cost of HR Service Delivery without sacrificing the quality of employee service? If so, you may be considering, or in the early stages of an HR Shared Services model. Whether you’re planning for HR Shared Services Center or have an existing operation striving for higher efficiency, this webcast is for you.
A Guide to Establishing an Effective HR Shared Service Center Model, led by Jim Farrell, an industry-leading HR Shared Services consultant with EquaTerra, will review the foundations of a highly effective HR Shared Services model, one that allows you to actually provide better HR Service Delivery with fewer resources and lower costs. Topics include: Customer Service Rep (CSR) CSR:Employee ratios, functions typically serviced from an HR Shared Services Center, determining the balance between insourcing and outsourcing, affordable SaaS-based technologies to maximize effectiveness and hard-dollar ROI, how to build a business case to fund your project, Key Performance Indicators and benchmarks to measure success and change management.