Webcast:
The best performing hospitals (in the annual US New & World Report) have both outstanding clinical performance and patient satisfaction. The prescription these organizations give their talent in large doses is recognition of critical competencies. Learn how some of the best hospitals keep their talent pool healthy and robust with the best performing RN's, physicians, chemistry technologists, respiratory therapists, physical therapists, research scientists and leaders. You'll discover how integrating critical competencies into your talent management plan and measuring their demonstration and effective use can result in a stellar organizational health report that shows up in the vital bottom line.
Don't miss these webcast take aways:
Presenters
George is currently Senior Vice President, Human Resources and Chief Learning Officer for Memorial Hospital and Health System, in South Bend, Indiana. Prior to his current position he was Senior Vise President and Executive Director of Adult Patient Services at Memorial Hospital. He served as an Adjunct Faculty at Indiana University South Bend and currently serves as an Adjunct Professor at Andrews University in Berrien Springs, Michigan. Prior to coming to South Bend in 1980, he was Director of Physical Therapy at the University of Iowa Hospitals and Clinics for nine years.
As a management consultant, coach and professional speaker with The Table Group, a Patrick Lencioni company, Pam assists organizations in maximizing their strengths to yield extraordinary results. She has lead cultural transformations in some of the most prestigious organizations in the United States, Canada and Europe. More than 10,000 leaders have participated in her workshops and seminars. She is a prolific writer with over 50 published articles on organizational health, marketing, strategic planning, service excellence, employee engagement, and leadership development. She is the co-author of the book BreakOUT: Unleash the Power of Human Capital and author of Reflections on Leadership: Rants, Raves and Realities. Her most recent book is Ordinary Greatness: It's Where You Least Expect It...Everywhere (Wiley, 2009).
During two decades of service as a senior executive of Baptist Health Care (a Fortune 100 Best Places to Work organization and a Baldrige National Quality program recipient) she had responsibility for the strategic direction, operational planning, and overall leadership for both existing and start-up businesses within the corporation. She founded a nationally respected consulting firm, the Baptist Health Care Leadership Institute, that assisted more than 500 organizations in achieving high levels of patient satisfaction and employee engagement.
In 2007 she received the Individual Professional Excellence Award from AHA's Society for
Healthcare Strategy and Market Development and was named one of the Top 100 People in
Leadership Development by Leadership Excellence in 2008.
Pam can be reached at pam.bilbrey@tablegroupconsulting.com.
