In the US, hospitals no longer have access to an open checkbook. If patients are not satisfied, healthcare organizations earn less money. Meaningful employee engagement — a key driver of healthcare quality — is now a critical issue. Short of putting a chocolate on patient beds every night, what’s a hospital to do? The clear answer is to boost patient satisfaction through evidence-based HR programs.
The data-driven HR mindset has been slow to grow within organizations beyond HR analysts. Given its importance, how can you extend the mindset to bring value to the entire HR team and the organization?