Employee engagement’s potential to drive customer satisfaction and, ultimately, business performance is widely recognized. However, understanding specifically what drives engagement and how it connects to business results in a particular organization is much more difficult to achieve. In this Executive Interview, Joe Garcia, Ph.D., Senior Director of Talent Management at The Home Depot, describes a major initiative to measure what engages associates and how these insights are being applied to talent strategy.
Key insights include:
- How The Home Depot used various techniques (e.g. pulse surveys, interviews, focus groups, etc.) to create a comprehensive, nuanced view of engagement.
- The Home Depot’s discovery that hiring “Orange-blooded Associates” who are aligned to company values is a pre-condition for the success of many other engagement drivers (e.g., manager quality etc.).
- A brief discussion of the four components of “Servant Leadership” at The Home Depot.
- How The Home Depot is applying these insights to processes across the talent lifecycle.