Healthcare boards are losing sleep over how to ensure their healthcare systems are delivering quality care to their communities while keeping costs under control. There are two areas where most boards have done a particularly good job. The first is tracking and evaluating key metrics for their organization’s financial performance. The second is measuring the quality of patient care. While commendable, measuring financial and care quality metrics without a focus on the talent that delivers and supports care may cause organizations to miss a critical component of the healthcare quality equation.