Webcast:
For many organizations across a variety of industries, it's widely acknowledged that the effective management of labor is one of the keys to financial and operational success. In healthcare, labor ranks as one of the highest single costs of service delivery. Why has managing labor costs become such a poorly understood discipline for so many organizations? Manufacturers for decades have used complex financial models and software to forecast fluctuations in foreign exchange rates and the prices of raw materials. Retailers invest tens of millions of dollars annually in building and improving sophisticated infrastructures to manage supply chains, inventory levels and product pricing. In order to successfully manage each of these business-critical assets and processes - supply chain, inventory, foreign currency, commodities, etc. - organizations know the key is to understand the dynamic and ever-changing relationship between supply and demand.
From a WFM perspective, the key to above-average performance is in understanding what DRIVES labor demand and how to respond accordingly from a supply perspective. Understanding the variables that drive the need for labor (and how those drivers fluctuate or behave over time) frees management to objectively PREDICT or FORECAST labor demand. With an accurate picture of demand, the organization can then determine how to match demand with available supply. The goal is making sure that demand and supply are in perfect (or near-perfect) balance - hence the Balanced Labor Model (BLM).
During this webcast we will introduce the Balanced Labor Model approach, describe how the model can be applied to various industries, and highlight the benefits including:
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Presenters
Tim Lett is the founder of Axsium Group. Mr. Lett founded Axsium Group in 2004 with the vision of creating a consultancy aimed at helping companies unlock the ROI potential from investments in Enterprise Workforce Management. Through years of experience in the field, Mr. Lett has helped dozens of Fortune 1000 companies gain competitive advantage through the transformation of their Workforce Management infrastructure.Mr. Lett currently serves as the Executive Vice President of Corporate Development for Axsium's parent company, Knightsbridge Human Capital Management. Mr. Lett remains responsible for all Thought Leadership and Service Delivery with Axsium.Prior to founding Axsium, Mr. Lett held the position of Vice-President, Professional Services at Workbrain, a leading vendor of Enterprise Workforce Management software solutions. During his time at Workbrain, Mr. Lett was responsible for the sale and delivery of software implementation consulting services and oversaw the growth of the professional services organization by over six fold. In 2003, Workbrain became the first Canadian technology company in over 3 years to complete an initial public offering on the Toronto Stock Exchange. Before joining Workbrain, Mr. Lett was a senior consulting manager at PricewaterhouseCoopers in Toronto. Mr. Lett holds a Bachelor of Commerce degree from the University of Toronto.
Christian Walker is a Senior Consultant with Axsium Group. An accomplished professional with over 15 years of leadership experience in the delivery of product, technology, and service solutions, Christian brings vast store execution, task management and workforce management expertise. A successful track record building an international services practice, driving organizational change within complex organizations, and delivering operational efficiency by effectively leveraging people, process, technology. Broad business acumen and consulting expertise that assists in translating business needs into strategic solutions within the retail, telecommunications, and software industries.