When Lynda Tarras accepted the role of Deputy Minister for the BC Public Service Agency, she was given a mandate for change. Not only were employees shifting to a new business model to align more closely with leading corporations, they were also introducing a new Human Resources (HR) plan and a new customer service philosophy. The overarching goals? To position the agency as an ally for success to its internal customers and to deliver on the BC Public Service’s goal to become a top employer in Canada.
As part of her change management strategy, Tarras brought in Fierce Conversations. She’d been introduced to the book by a former executive and was immediately intrigued. “I’d already been in the HR business for about 30 years when I read it,” said Tarras. “And I was really drawn to how it simplified important conversations.”
When Tarras learned there was a Fierce Conversations workshop, she and Lily Seto, the Coaching Strategist at BC Public Service Agency, decided to attend. “The materials were perfect for supporting our strategy—well packaged and simple. We knew people could leave the workshop the next day and make changes,” said Tarras.