Do your employees feel like they have the right tools to get their job done? Do they like the new customer service management system? How do they feel about the new vacation policy and do you know if they’re raving or raging about your company? Your employees are willing to share their praise and their frustrations with you, if you’re willing and able to listen. But it doesn’t stop there. You have to take what you learn from listening and turn it into fast and decisive action. Doing so drives the business forward by creating engaged and empowered employees: HR practitioners who use multiple listening methods rated their organizational performance and reputation 24 percent higher than those who do not*.