Who constitutes your pivotal talent pool? Are you sure you know? Use the well known Disney example: Compare the employees who play the Disney characters at Disneyworld with the sweepers in the park. According to Disney, the role of the people playing the characters is fairly prescribed; there is limited scope for individual interpretation, and much of the variability is engineered out. However, with the park sweepers, a big part of their role is unrelated to sweeping -- they can identify when guests are having problems and improve the overall quality of the experience. The park sweepers, then, are a pivotal talent because their performance has a dramatic impact on guests. Can you identify your pivotal talent? Is it your C-level leaders, your high performing individuals, or another, perhaps overlooked, group?
This webcast will look at how we identify our talent and help us to overcome our myopic perceptions-- focusing on groups and people who are truly high impact to your customers, suppliers and the bottom line.